Store Manager

1 day ago

Manila, National Capital Region, Philippines Link Compliance Full time ₱1,500,000 - ₱2,500,000 per year

My client is a luxury fashion brand and now looking for a Store Manager in Tokyo. 

Relocation Package will be provided. 

Company size

1,001-5,000 employees

Headquarters

Milan, Italy

Reporting Line : Retail Director Italian in Australia

JOB PURPOSE

  • To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
  • To own the employee experience, driving employee satisfaction and elevating team behaviours.
  • To own the customer experience, driving customer satisfaction and increasing brand loyalty.
  • To drive performance and growth, through excellent operational and commercial execution.

Job Requirements

  • Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
  • Be on the shop floor
  • Be a presence leading on the shop floor, acting as a brand ambassador and role modelling behaviours
  • Monitor, coach and provide feedback to the store team to deliver excellent customer experience
  • Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
  • Drive the use of digital assets to enhance the customer experience
  • Retain and develop talent
  • Lead, inspire and manage a high performing, positive store team
  • Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
  • Establish a learning culture and maintain a strong connection of the store team to the Brand
  • Advocate product
  • Have excellent product knowledge and drive the same standard across the store team
  • Maintain a strong understanding of product sales performance and optimise sales of the available inventory
  • Nurture customer relationships
  • Establish and embed customer focused behaviours across the store team
  • Build and cultivate long term customer relationships and lead the team to do the same
  • Drive store performance and productivity
  • Build and maintain familiarity with the local external environment; customers, competitors and talent
  • Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
  • Drive operational excellence across all areas of the store
  • Ensure compliance with all corporate standards, policies and initiatives

Job Requirements

  • Minimum 3 years of experience with 2 years in managerial level in store management in fashion brands
  • Computer literate, including excellent knowledge of Microsoft Office applications
  • Good command of English
  • Comfortable with multi-tasking and able to prioritise tasks
  • A good communicator with the ability to interface regularly with internal and external personnel at all levels
  • A driven professional with outstanding sales skills, customer service and team leadership

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