store manager

3 hours ago

Manila, National Capital Region, Philippines International Specialty Concepts, Inc. (ZARA) Full time ₱350,000 - ₱650,000 per year

Brand: Massimo Dutti

Position: Store Manager

Store Locations:

  • SM Mall of Asia (Pasay)
  • Central Square (Taguig)
  • Greenbelt 5 (Makati)
  • Rockwell (Makati)

Qualifications:
  1. Bachelor's degree in Business or a related field.
  2. 2–3 years of experience in handling store operations.
  3. Fashion retail operations experience is essential for this role.
  4. In-depth knowledge of customer service and strong leadership skills.
  5. Previous management experience is required to lead store operations effectively.
  6. Strong analytical and problem-solving skills.

A Store Manager is responsible for overseeing the day-to-day operations of the store to ensure smooth workflow, strong sales performance, and an excellent customer experience. This role includes supervising and supporting the store team, managing inventory and merchandising, and making sure sales targets and operational standards are met. Key responsibilities include creating work schedules, monitoring store performance, handling budgets, and addressing customer concerns. Overall, the Store Manager plays a vital role in keeping the store efficient, profitable, and welcoming for both customers and employees.

Job Description:

1. Customer Service

  • Ensure an excellent customer experience across all store areas, including the sales floor, tills, and stockroom.
  • Lead by example and ensure all teams follow brand standards for customer service.

2. Store Operations

  • Supervise day-to-day store processes to optimize operational performance.
  • Monitor adherence to company procedures and ensure operational efficiency.

3. Product & Visual Standards

  • Maintain proper store and product presentation, including windows, stockroom, and replenishment areas.
  • Ensure the brand image and visual standards are consistently met.

4. People Management

  • Evaluate store management teams to identify areas for improvement.
  • Ensure the right talent is placed in the right roles to maximize department performance.
  • Supervise a team of 10-20 staff members across all store departments.

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