Current jobs related to Technical Account Manager - Manila, National Capital Region - Fresh Prints

  • Technical Account Manager

    3 weeks ago

    Manila, National Capital Region, Philippines Fresh Prints Full time

    OverviewWe are seeking a Technical Account Manager to act as the bridge between our customers and our internal Sales, Customer Success, Support, and Engineering teams. This hybrid role combines pre-sales technical consultation, solution design, post-sales onboarding and adoption, and technical troubleshooting for customers.You will work directly with...

  • Technical Account Manager

    1 day ago

    Manila, National Capital Region, Philippines NiCE Full time ₱1,200,000 - ₱2,400,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?Our Technical Account Managers are...

  • Technical Account Manager

    2 weeks ago

    Manila, National Capital Region, Philippines RELX Full time

    Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of disciplines. Developing professional role with working knowledge in own discipline, and...

  • Senior Technical Account Manager, CX

    1 week ago

    Manila, National Capital Region, Philippines NICE Full time

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Senior Technical Account Manager,...

  • Technical Account Coordinator

    7 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱7,200 - ₱7,800

    System Support SpecialistWe are seeking a detail-oriented and process-driven professional to join our team in a System Support role. This position involves system setup, workflow oversight, and account coordination to ensure the success of our client-facing representatives.Main ResponsibilitiesConfigure and maintain internal systems for new and existing...

  • Account Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱104,000 - ₱130,878 per year

    The OpportunityWe are seeking a highly motivated Account Manager to join our team and drive the growth of our VAPT and Peneteration Testing Services. In this role, you will be responsible for building and maintaining strong relationships with our clients, understanding their evolving needs, and delivering tailored solutions that help them achieve their...

  • Accounting Manager

    3 weeks ago

    Manila, National Capital Region, Philippines De Castro Consulting Full time

    Job Title: Accounting ManagerJob OverviewThe Accounting Manager oversees and coordinates the daily operations of the accounting department, ensuring financial accuracy, compliance, and strategic support to leadership. This role involves managing the accounting team, establishing robust internal controls, and delivering actionable financial insights.Key...

  • Technical Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Handlink Inc. Full time ₱300,000 - ₱350,000 per year

    JOB DESCRIPTIONPOSITION: PRESALES MANAGERBRANCH: MANILAIMMEDIATE SUPERIOR: VP – SALES & MARKETING & MANAGING DIRECTORJOB SUMMARY:The Presales Manager leads the technical and strategic support function for the sales team, ensuring that client needs are accurately understood and matched with tailored solutions. This role bridges the gap between customer...

  • Technical Account Specialist – Social

    3 weeks ago

    Manila, National Capital Region, Philippines AffinityX Full time

    AffinityX is the global partner for building, deploying, and scaling marketing campaigns across digital and print platforms for agencies, franchise owners, media entities, creators, and small business groups.Whether launching a new offering or increasing revenue on an existing product or service, AffinityX's client-first team delivers the creative, media,...

  • Key Account Manager

    1 week ago

    Manila, National Capital Region, Philippines Viventis Search Asia Full time

    OverviewThe Key Accounts Manager is responsible for developing, managing, and growing relationships with strategic clients in the chemical industry. This role focuses on driving sales performance, ensuring customer satisfaction, and identifying opportunities for business expansion. The Key Accounts Manager works closely with cross-functional teams to deliver...

Technical Account Manager

2 weeks ago

Manila, National Capital Region, Philippines Fresh Prints Full time $90,000 - $120,000 per year

Technical Account Manager

About the Role

We are seeking a Technical Account Manager to act as the bridge between our customers and our internal Sales, Customer Success, Support, and Engineering teams. This hybrid role combines pre-sales technical consultation, solution design, post-sales onboarding and adoption, and technical troubleshooting for customers.

You will work directly with customers' technical and operational teams to design and implement integrations with our APIs, webhooks, and data sync tools—enabling them to get the most value from our platform. You'll be the trusted technical advisor who can translate business goals into effective solutions, ensuring a smooth and consistent customer experience from first contact through long-term success.

Key Responsibilities

Sales Support (Pre-Sales Enablement):

  • Partner with Account Executives during discovery to understand customer needs and technical requirements

  • Design and present tailored technical solutions, data mapping strategies, and proof-of-concepts (POCs), with or without Engineering support

  • Demonstrate API endpoints, webhook events, authentication flows, and data formats to prospect teams

  • Address integration-related objections and ensure technical feasibility of proposed solutions

  • Collaborate with Sales on solution pricing, scope definition, and proposal development

  • Communicate and document all pre-sales technical discussions, decisions, and open questions

Customer Success Support (Post-Sales Adoption & Value, Ops):

  • Scope and lead technical onboarding and configuration in partnership with the CSM and Engineering support

  • Develop best-practice guides, configuration recommendations, and training resources for customers

  • Monitor technical health metrics and usage patterns to proactively address risks

  • Participate in Executive Business Reviews (EBRs) or regular technical check-ins to review performance and identify optimization opportunities

  • Advocate for customer needs internally, influencing roadmap priorities

  • Identify operational inefficiencies in the CS workflows and propose scalable solutions via integrations between CS tools

Support Collaboration (Technical Escalation & Resolution):

  • Serve as an escalation point for complex technical issues that require deeper expertise

  • Partner with Support to investigate, troubleshoot, and resolve high-priority incidents

  • Provide structured feedback to Product and Engineering on recurring customer issues

  • Document solutions, workarounds, and technical configurations in the Knowledge Base

What You'll Bring

Required:

  • Proven experience as a Technical Account Manager, Solutions Engineer, or Implementation Specialist for B2B SaaS product / platform
  • Solid understanding of APIs, authentication methods and webhooks
  • Experience with JSON, XML, CSV data formats, and transforming data between systems
  • Hands-on experience working with customers on system integrations involving common business or data platforms
  • Solid experience with automation and integration tools (e.g., Zapier, Workato, or custom scripts)
  • Experience with CRM and CS platforms (eg. Hubspot, Salesforce)
  • Comfort with reporting/BI tools (e.g., Metabase, Looker, or similar) for building customer health and performance dashboards
  • Excellent written and verbal communication skills, able to explain complex concepts to both technical and non-technical stakeholders
  • A problem-solving mindset with a focus on finding solutions rather than defaulting to "no."

Nice-to-Have:

  • Experience in logistics or supply chain
  • Familiarity with SQL for querying databases or powering Metabase dashboards.
  • Familiarity with event-driven architectures and asynchronous processing
  • Basic scripting skills (e.g., Python, JavaScript) for quick prototyping or data validation