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RMA Technician

2 weeks ago

Quezon City, National Capital Region, Philippines Sandtex Technology Inc. Full time ₱218,200 per year

RMA (Return Merchandise Authorization) technician plays a crucial role in diagnosing and repairing electronic devices or products that have been returned by customers. Here are some common responsibilities associated with this position:

Diagnosing Issues:

  • The RMA technician identifies problems with returned products, including both hardware and software issues.
  • They perform thorough diagnostics to understand the root cause of the malfunction.
  • Repairing Devices:
  • Once the issue is identified, the technician repairs the faulty components or systems.
  • This can involve replacing defective parts, soldering connections, or reprogramming software.
  • Testing and Quality Assurance:
  • After repair, the technician tests the device to ensure it functions properly.
  • They verify that all repaired components are working as expected.
  • Documentation:
  • RMA technicians maintain detailed records of each repair.
  • They document the steps taken, parts replaced, and any other relevant information.
  • Customer Interaction:
  • They may communicate with customers to provide updates on repair progress or to clarify issues.
  • Excellent communication skills are essential for addressing customer inquiries professionally.
  • Collaboration:
  • RMA technicians often work closely with other team members, such as engineers or quality control personnel.
  • They collaborate to improve product reliability and identify recurring issues.

Job Type: Full-time

Pay: Php18, Php18,500.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person