CSR - Financial Account (Dayshift, In house) Hybrid
4 days ago
Job Summary
We are looking for highly driven and customer-oriented Customer Service Representatives to join our in-house team supporting an Australian financial account. You will handle customer inquiries, provide accurate information about financial products and services, and resolve account-related concerns while ensuring compliance with company and industry regulations.
Key Responsibilities
- Handle inbound and outbound calls, chats, and emails from Australian customers regarding their banking, loans, credit cards, investments, and other financial products.
- Assist clients with account inquiries, billing concerns, payment processing, and transaction verification.
- Provide clear and accurate information about financial products, policies, and services while maintaining strict confidentiality of customer data.
- Identify customer needs and provide appropriate solutions while ensuring compliance with Australian financial regulations and company policies.
- Escalate complex issues to relevant departments or higher-level support when necessary.
- Log all customer interactions and resolutions accurately into the company's CRM system.
- Consistently meet or exceed performance metrics, including quality assurance scores, first-call resolution, and customer satisfaction ratings.
Qualifications
- At least 1 year of BPO experience handling an Australian financial account preferred, but other financial account experience will be considered.
- Strong knowledge of basic financial products and services is an advantage.
- Excellent English communication skills (both verbal and written).
- High attention to detail and the ability to handle sensitive customer information responsibly.
- Willingness to work on a dayshift schedule aligned with Australian time zones.
Preferred Skills
- Familiarity with Australian banking processes and financial compliance regulations.
- Proficiency in using CRM tools and financial systems.
- Strong problem-solving and analytical skills.
- Ability to work under pressure while maintaining a positive customer experience.
Job Types: Full-time, Permanent
Pay: Php36, Php38,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Experience:
- International Account: 3 years (Preferred)
Work Location: In person
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