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Employee Services Advisor

2 weeks ago

Makati City, National Capital Region, Philippines Cobden & Carter International Full time

Job Description:

To perform this job successfully, an individual must be able to perform each essential duties listed below. These requirements listed below are representative of knowledge, skill and ability required for the position.

· Serve as a subject matter expert in the end-to-end employee life processes particularly hiring, onboarding, transfers, secondments, leaving and simple data management updates using the HRIS system. Handles highly sensitive cases that requires deeper understanding of the process.

o Plan and organize activities needed for Onboarding and Hiring Processes.

o Review and release Employment Verification requests and secondment letters

o Process and reconcile payroll interface activities to ensure accurate and updated employee census and information prior to payroll processing.

o Oversee administration of Leaver Process, generate monthly exit feedback

· Review and finalize workflow transactions handled by Employee Services Administrators to ensure quality and timeliness, and adherence of team to agreed KPIs

· Serve as escalation point around Employee Services processes that requires thorough research, coordination with COEs and SMEs to provide effective services to stakeholders.

· Builds metrics reports and dashboards, conduct audits, and case analytics for trends and identify areas for improvement to improve internal activities.

· Serve as support in process training of new hires, upskilling of existing team members, and initiate process improvement aligned to global standards

· Represent the team on workshops and process improvement meetings and share best practices

· Effectively manage the teams mailboxes and the Case Management Tool, performs triaging of cases and actioning or coordinating aging cases for timely delivery of services.

Qualifications:

· Bachelor's/College Degree

· Minimum of 3 to 5 years' experience related to the role

· Hands on experience in ServiceNow or Workday HCM

· 3 to 5 years of HR Administration work experience gained from global HR environment

· 3 to 5 years of HR Shared Services work experience in either HR Operations and HR Systems role, from a multinational, blue-chip, professional, or financial services organization

· Amenable to work in rotating shifts (APAC, EMEA and Americas time zones), Hybrid set-up.

Location: Makati

Work set up: Hybrid (3 days on-site, 2 days work from home)

Work schedule: Shifting schedule