IT Team Leader

1 week ago

Pasig, National Capital Region, Philippines Orchid Cybertech Services, Inc. Full time $104,000 - $130,878 per year

Role Purpose & Environment

The key responsibility of the Internal Service Desk Team Leader will lead, manage and ensure productive and efficient handling of ALL IT-related Incidents and Service Requests from internal and external customers. Overall, in charge of incidents and service requests are processed within specified SLAs.

Responsibilities


• Receive and record all tickets/calls from end-users; deal directly with simple requests and complaints


• Ensure formal procedures are followed to provide technical support and provide a single point of contact and ownership for problems and service requests from internal and external customers.


• Monitor and escalate all Incidents according to agreed service levels, maintaining complete, accurate and updated Incident tickets


• Communicate effectively with individuals and teams within the global IT Division to

ensure high quality and timely expedition of Incidents and Service Requests, taking ownership of and responsibility for high-severity incidents.


• Ensure that all end user communication is timely, effective, comprehensive and appropriate. Document known-errors and produce management reports


• Provide additional end user support and advice on all IT issues.


• Stay current on products, procedures, and other important issues. Keep knowledge level up to date via self-earning e.g. publications, Internet etc.


• Contribute ideas on ways to resolve incidents to better serve the end user and/or improve productivity


• Utilize decision-support tools to answer technical questions


• Solve technical problems that are sometimes unstructured and that may require reliance on conceptual thinking skills


• Use initiative to strengthen own knowledge in key technical areas


• Manage and Lead the Service Desk Level 1


• Any other duties that the IT Workplace management may find necessary.

Skills & Experience


• A Bachelor of Science Degree in a computer-related field is preferred; or computer certifications accompanied with related work experience


• Ability to deal with busy, high-pressured situations


• Highly developed customer service skills


• Developed documentation skills for procedure updates and report creation


• Effective time & problem management skills


• Proven ability to work within deadlines with minimum supervision.


• Active Directory user/group/policy management


• M365 Operational management – Exchange, Endpoint, SharePoint, Teams, OneDrive, and Azure Active Directory.


• Effective oral and written communication skills to ensure clear and accurate communication with end users and management

  • Team Leader

    2 days ago

    Pasig, National Capital Region, Philippines GameClub SEA Full time $104,000 - $130,878 per year

    Player Support Squad LeaderLocation: Onsite – Ortigas, Pasig City, PhilippinesEmployment Type: Full-TimeLevel: Team Leader / SupervisorReporting to: Player Support ManagerIndustry: Gaming / Digital EntertainmentAbout GameClubGameClub is all about great games and even greater player experiences. As we continue to grow our global community, we're building a...

  • Team Leader

    1 week ago

    Pasig, National Capital Region, Philippines Connext Global Solutions Inc Full time $60,000 - $80,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a Team Leader for a Healthcare Client who will be working with Connext's Client in the...

  • Collections Team Leader

    3 days ago

    Pasig, National Capital Region, Philippines Micro Finance Full time $70,000 - $120,000 per year

    We're HiringWORK ON SITEPreferably living in/near or willing to be assigned in Ortigas, Pasig CityCOLLECTIONS TEAM LEADERRequirements:Team leader experience in any field but collections team lead is preferredExperience in handling a team with up to 25 membersAbility to develop tailored collection scripts and strategies for various scenarios while ensuring...

  • Team Leader

    1 week ago

    Pasig, National Capital Region, Philippines TaskUs Full time $40,000 - $60,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Team Leader

    2 days ago

    Pasig, National Capital Region, Philippines TaskUs Full time $104,000 - $130,878 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Team Leader

    1 week ago

    Pasig, National Capital Region, Philippines ARKY CONSTRUCTION AND SUPPLY Full time $40,000 - $60,000 per year

    The Team Leader is responsible for providing quality and efficient customer service to customers through the daily management of a team members that includes but not limited to motivating, recognizing and rewarding, coaching, counseling, and problem solving. Additionally, the position is responsible for assisting the Operations Manager with development,...

  • Collections Team Leader

    1 week ago

    Pasig, National Capital Region, Philippines FASCALL CORPORATION Full time ₱240,000 - ₱300,000 per year

    COLLECTIONS TEAM LEADERRequirements:At least 2 years of collection experience.Minimum 1 year of experience managing a collection team, with a team size of at least 20 members under supervision.Ability to develop tailored collection scripts and strategies for various scenarios while ensuring compliance.Interested applicants may send their resume to: Put...

  • Collections Team Leader

    1 week ago

    Pasig, National Capital Region, Philippines Micro Finance Full time $40,000 - $80,000 per year

    COLLECTIONS TEAM LEADERRequirements:At least 2 years of collection experience.Minimum 1 year of experience managing a collection team, with a team size of at least 20 members under supervision.Ability to develop tailored collection scripts and strategies for various scenarios while ensuring compliance.Interested applicants may send their resume to: Put...

  • processing team leader

    1 week ago

    Pasig, National Capital Region, Philippines Global Outsourcing Alliance Team, Inc. Full time ₱400,000 - ₱450,000 per year

    Role purpose:Lead the Philippines Office team by managing and overseeing the day-to-day operations. Ensure the team efficiently and effectively process all incoming workload, queries and escalations in line with our company guidelines and deadlines, ensuring a high level of professionalism and accuracy.Reports to: Key Relationships:Internal:...

  • Team Leader

    4 days ago

    Pasig, National Capital Region, Philippines Maersk Full time

    OverviewThis is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and...