Subject Matter Expert

Intogreat Solutions Philippines | Full time

Subject Matter Expert (BPO) | Hybrid Set-up

Quezon City, Philippines | Posted on 01/06/2025State/Province National Capital Region (Manila)Country PhilippinesAbout UsIn Intogreat, we value not just your career opportunities with us but we also take pride in our work-life balance culture. We are dedicated to providing the needs of our staff to become productive at work.Here are the reasons why you should join Intogreat:We provide competitive salary packageHMO coverage for you and up to 2 free dependents

Group life insurance for your security

Paid sick and vacation leave credits

Fun and exciting events for our employees

Convenient work location that is accessible to the basic necessities and hangouts

We value work-life balance

Work with driven & talented professionals

Fun and supportive work environment

We provide security for your workplaceA growing team – more opportunities for you Come and be part of our growing team that you will surely enjoy Job DescriptionWe are seeking a motivated and enthusiastic individual to join our team as an Entry-Level Team Leader.

This role is designed for a candidate with no prior leadership experience but with a strong potential for leadership, who currently possesses effective communication skills, and a proactive approach to problem-solving. As an Entry-Level Team Leader, you will receive comprehensive training and mentorship to develop your leadership skills and effectively guide your team. ResponsibilitiesTeam Coordination: Assist in coordinating daily team activities and ensure smooth workflow.

Allocate tasks to team members based on their strengths and current workload. Provide support and guidance to team members, helping them to overcome challenges and achieve their goals. Act as a mentor and role model, demonstrating a positive attitude and work ethic.

Performance Monitoring: Monitor team performance and provide feedback to help improve productivity and quality. Assist in setting individual and team performance targets and goals. Communication: Facilitate open and effective communication within the team.

Communicate organizational goals, updates, and any changes to the team clearly. Problem-Solving: Identify and address issues or conflicts within the team promptly. Collaborate with team members to develop solutions to challenges.

Training and Development: Participate in training programs and workshops to develop leadership skills. Support team members in their professional development by identifying training needs and opportunities. Quality Assurance: Ensure that team output meets company standards and client expectations.

Assist in implementing quality control processes to enhance efficiency and accuracy. Foster a collaborative team environment, encouraging teamwork and knowledge sharing. Work with other departments to ensure alignment and successful project outcomes.What does the role involve?

We will train and develop you the Intogreat way to:Engage and lead a team of about 15 to 20 staff including:Delivering results

Building a culture aligned to our core values (accountability, care, collaboration, innovation, and greatness)Running team meetings, measuring performance

Celebrating success

Identifying and managing underperformance or misconduct

Monthly coaching

Ensuring clients' expectations on service delivery are achieved

Seeking feedback and resolving any concerns

Identifying future opportunities for existing clients to grow their business with us

This role is an excellent opportunity for individuals who are looking to step into a leadership position and develop their skills in a supportive and dynamic environment. If you are a proactive, communicative, and dedicated individual with a passion for leading teams, we encourage you to apply.RequirementsQualifications:Minimum of 2 years relevant customer service/client-facing team-based experience required, no prior leadership experience necessary.Strong potential for leadership

Effective communication skills

Proactive problem-solving approach

Positive attitude and work ethic

Commitment to learning and development

Client-focused mindset

Training:Prior to starting the role as Junior Team Leader, must pass the Leadership Development Program by the company. This program is an 8-day training designed for individuals who have the potential to lead a team and are interested in pursuing a career in leadership. Upon successfully completing and passing the program, trainees will be onboarded as Junior Team Leaders.

Interpersonal Skills: Commitment to participate in leadership training programs and workshops. Emotional Intelligence: Commitment to personal and professional growth. Inclusiveness: Positive attitude and a strong work ethic.

Learning Agility: Willingness to learn and use project management and other relevant software tools. Managing yourself (time management): Ability to work well under pressure and handle multiple tasks simultaneously. Organizational Citizenship Behaviors: Eagerness to learn from mentors and apply new knowledge to the role.

Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).