Associate L1

2 days ago

Cebu City, Central Visayas, Philippines Wipro Philippines Inc. Full time ₱250,000 - ₱500,000 per year

Job Title: 
Associate L1

Req Id: 
98904

City: 
Cebu

State/Province: 
Cebu State

Posting Start Date: 
9/29/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Do

  • Support process by managing transactions as per required quality standards
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA's defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

Mandatory Skills: Claims_Processing
. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply now

  • Associate L1

    2 weeks ago

    Cebu City, Central Visayas, Philippines Wipro Limited Full time ₱200,000 - ₱250,000 per year

    Job Title: Associate L1 Req Id: City: Cebu State/Province: Cebu State Posting Start Date: 10/29/25 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of...

  • Associate L1

    2 weeks ago

    Cebu City, Central Visayas, Philippines Wipro Limited Full time ₱250,000 - ₱500,000 per year

    Job Title: Associate L1 Req Id: 94321 City: Cebu State/Province: Cebu State Posting Start Date: 9/5/25 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of...

  • Associate L1

    6 days ago

    Cebu City, Central Visayas, Philippines Wipro Limited Full time ₱150,000 - ₱250,000 per year

    Job Title: Associate L1 Req Id: 89935 City: Cebu State/Province: Cebu State Posting Start Date: 8/15/25 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of...

  • SAS L1 Support

    1 week ago

    Cebu City, Central Visayas, Philippines NCR Voyix Full time ₱200,000 - ₱400,000 per year

    About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Service Desk L1

    6 days ago

    Cebu City, Central Visayas, Philippines NCR Corporation Full time ₱30,000 - ₱60,000 per year

    About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Associate Support Analyst

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines Manulife Full time ₱400,000 - ₱600,000 per year

    We're looking for an Associate Application Support Analyst to join our GWAM Tech Production services team at MBPS. In this role, you are expected to:Resolve technical issues while ensuring compliance with service level agreements and delivering high-quality outcomes.Perform analysis and troubleshooting of application issues by coordinating with L2 Support,...

  • Assoc Mgr

    6 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Company Description Sutherland seeks a creative and self-motivated person to join us as a Associate Manager - Instructional Designer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description Sr....

  • Associate L1

    2 weeks ago

    Cebu City, Philippines Wipro Full time

    Join to apply for the Associate L1 role at Wipro . Job Description Take on a dynamic role where you’ll be at the heart of delivering exceptional customer service and building meaningful client relationships. As an Associate L1 , you will be responsible for managing inbound customer calls, ensuring timely and effective resolution of concerns—all while...

  • Associate L1

    2 days ago

    Cebu City P, Philippines Wipro Full time ₱20,000 - ₱60,000 per year

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

  • Service Desk L1

    4 days ago

    Quezon City Central Post Office P, Philippines Stark Asia Solutions, Inc Full time ₱312,000 per year

    Location: Centris, Quezon CitySetup: Onsite | Graveyard & Shifting ScheduleWhat We're Looking For:At least 1 year experience as Technical Support Representative or any Technical Support / Desktop SupportGood English communication skillsEducation:HS Graduate (Old Curriculum)Senior High Graduate2-Year Associate GraduateCollege Graduate (Diploma required)What's...

  • Tech Svc Desk

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱200,000 - ₱250,000 per year

    What success looks like in this role: • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other...

  • Service Desk Engineer

    6 days ago

    Makati City, National Capital Region, Philippines OSI Digital Full time ₱900,000 - ₱1,200,000 per year

    OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skillset,...

  • Hiring ASAP! L2/L3 NOC Support/Network Engineer

    3 weeks ago

    Quezon City, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions' next CUSTOMER SUPPORT NETWORK ASSOCIATE! Enseo in partnership with KMC MAG Solutions, is looking for Customer Support Network Associate who understand the importance of the Internet connectivity. The ideal candidate understands Hospitality Network model, can connect different devices to Wired /...

  • Sr Tech Svc Desk

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱400,000 - ₱800,000 per year

    What success looks like in this role: • Provides Tier 1 and Tier 2 support.• Troubleshoots and resolves complex issues including: oSupporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and oAssisting with resolution of Issues with network connectivity,...

  • CSR - Logistics account Specialist

    3 weeks ago

    Quezon City, Philippines Sapient Global Services Full time

    Join to apply for the CSR - Logistics account Specialist role at Sapient Global Services 1 week ago Be among the first 25 applicants Join to apply for the CSR - Logistics account Specialist role at Sapient Global Services We are urgently hiring for a Customer Service Representative - Shipping and Logistics Account at Metro Manila Sites! One-day Hiring...

  • No BPO experience

    3 weeks ago

    Quezon City, Philippines Sapient Global Services Full time

    No BPO experience - Mon-Fri - Healthcare account - 27k - CSR Join to apply for the No BPO experience - Mon-Fri - Healthcare account - 27k - CSR role at Sapient Global Services Continue with Google Continue with Google No BPO experience - Mon-Fri - Healthcare account - 27k - CSR 2 weeks ago Be among the first 25 applicants Join to apply for the No BPO...