Associate L1

6 days ago

Cebu City, Philippines Wipro Full time

Join to apply for the Associate L1 role at Wipro . Job Description Take on a dynamic role where you’ll be at the heart of delivering exceptional customer service and building meaningful client relationships. As an Associate L1 , you will be responsible for managing inbound customer calls, ensuring timely and effective resolution of concerns—all while maintaining professionalism, empathy, and a customer‑first mindset. Principal Responsibilities Handle inbound and outbound calls according to defined quality, standards, policies and procedures Deliver excellent customer service and ensure customer satisfaction in all calls Ensure accurate documentation of each call Attend to customer queries, concerns and complaints and provide first‑time call resolution Escalate calls to proper parties following proper protocols Ensure compliance with all company policies and procedures Keep oneself updated, aware of, and compliant with all company policies and procedures which include Information Security Management Systems Keep all company information, including customer information, confidential and secured Skills Required Customer service orientation Excellent English communication skills (verbal and written) with neutral accent Active listening skills Computer and keyboard skills (working knowledge of PCs e.g. MS Office) Teamwork Reasonable analytical skills Situation handling skills Good motivational fit (job, organization, location) Willing to work on shifting schedules, graveyard shift, holidays or rest days as may be required by business exigencies Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Seniority Level Entry level Employment Type Full‑time Job Function Other Industries IT Services and IT Consulting #J-18808-Ljbffr

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