CSR - Logistics account Specialist

3 weeks ago

Quezon City, Philippines Sapient Global Services Full time

Join to apply for the CSR - Logistics account Specialist role at Sapient Global Services

1 week ago Be among the first 25 applicants

Join to apply for the CSR - Logistics account Specialist role at Sapient Global Services

We are urgently hiring for a Customer Service Representative - Shipping and Logistics Account at Metro Manila Sites One-day Hiring Process Earn up to 25k monthly Plus more benefits This is a limited slot. Apply now
Responsibilities

  • Handle inbound and outbound calls to assist customers with tracking shipments and resolving inquiries.
  • Provide accurate information on shipping rates, delivery times, and product availability.
  • Address customer concerns regarding lost or delayed shipments and offer solutions.
  • Coordinate with logistics teams to ensure timely and accurate deliveries.
  • Maintain detailed records of customer interactions and service requests.
  • Resolve billing issues and process payment inquiries related to shipments.
Qualifications
  • High school diploma or equivalent; Bachelor's degree is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Previous experience in customer service or a call center environment preferred.
  • Knowledge of logistics, shipping, and delivery processes is an advantage.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Interested? Submit your application and receive a quick response within a day
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Advertising Services

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