Community Success Manager: CONTENT

You are directly responsible for:

• Collecting proof - having a predictable pipeline or flow of written/video testimonials, before/afters, UGC, and stories from our customers and community members that the marketing team can use.
• Q&A / Claims library - a living bank of real questions + approved answers that feeds content, sales pages, and ads.
• Engagement-Driven Content - develop high-impact content (video + written) that drives real engagement, surfaces questions members have always wanted to ask, and builds a strong, connected community culture.
• Clean content tracking - every asset we get from members is logged with clear links, consent, and usage rights.

Job Responsibilities:

1. Story & proof generation

- Take over warm leads from the Data CSM (members with strong results or stories).

• Members tagged as "Testimonial candidate", "UGC candidate", "Interview candidate", "Upsell candidate".

• DM these members to:

• Collect written reviews and testimonials.

• Request before/after photos and UGC.

• Record short video/voice testimonials or schedule simple interviews.

• Schedule and conduct member interviews (chat, voice, or video):

• Prepare simple question outlines.

• Extract key quotes, claims, and emotional moments.

• List down all assets collected/created in our content tracker.

• Log every testimonial, UGC asset, interview, and quote.

• Track links, consent status, usage rights, and any incentives given, if any.
• Ensure marketing can quickly find assets by type, claim, or member profile.

2. Q&A / Claims Bank management

- Own the Q&A / Claims Bank tab:

• Add new questions coming from:
• Community posts and comments.
• Member Success CSM's notes from DMs.
• Interviews and testimonials.

• Draft short, clear Answer Snippets in simple language.

• Work with our niche expert/authority to:

• Review, validate, and refine answers.

• Mark entries "Approved".

• Keep the Q&A bank usable:

• Organize Q&A entries by theme (e.g. "Oily skin", "Side effects", "Consistency", "Chemicals/AI fears") so they're easy to reuse.

3. Community engagement & content

- Plan and post 5–7 community posts per week, focused on:

• Conversation and vulnerability (men sharing struggles and wins)
• Education (simple tips / myth-busting, often using Q&A answers)

• Proof (case studies, "member of the week", before/after highlights)

• Monitor comments and responses:

• Note recurring pains, words, and phrases.

• Flag new content ideas or objections to you + marketing.
• Capture new questions and objections for the Q&A / Claims Bank.
• Flag especially strong stories for deeper follow-up.

4. Coordination & Continuous Improvement

- Work closely with:

• Data CSM - to receive warm leads and share what types of stories you need more of (age, skin type, objections).
• Niche Expert/Authority - to validate claims, refine explanations, and approve sensitive answers before they're used publicly.

• Marketing - to understand which stories/Q&As are performing in ads and vice versa.

• Test small content experiments and log what works.

• Different testimonial messages.

• Different types of engagement posts.
• Different interview formats.

5. AI & Tools

• Comfortable and proactive in using AI tools (e.g. ChatGPT, Claude, Perplexity, etc.) to speed up research, writing, and daily work.
• Able to write clear, structured prompts and refine them to get better outputs (not just copy-pasting generic questions).
• Uses AI to summarize information, spot patterns, and organize ideas into simple, usable formats (tables, bullet points, checklists, scripts).
• Disciplined about fact-checking and editing AI outputs instead of relying on them blindly.
• Comfortable working inside Google Sheets / Docs / Drive and combining them with AI to systematize tasks.
• Uses AI to brainstorm hooks, angles, and post ideas based on real member stories and objections.
• Uses AI to turn raw interviews / testimonials into clean drafts (captions, post copies, email snippets), then edits them to sound natural and on-brand.
• Able to use AI to help organize and tag assets (by theme, claim, objection, avatar) so marketing can easily find what they need.

Qualifications:- Curiosity and Resourcefulness: A genuine passion for learning and the ability to independently research and acquire new knowledge. A proactive and self-starting attitude is essential.- AI Proficiency: Must be comfortable and enthusiastic about using AI tools to streamline research, data analysis, and information access,- Communication Skills: Exceptional communication and presentation skills, with the ability to articulate complex scientific findings and strategic recommendations to a non-technical audience.- Strategic Thinking: The ability to think critically and present a balanced view of research, outlining both the advantages and disadvantages of a particular product or ingredient strategy.- 1 to 3+ years in any of the following:

• Community management
• Content / social media
• Customer success with a storytelling component

• Interviewing, journalism, or qualitative research

• Strong written and spoken Taglish + English

• Comfortable with:

• Facebook Groups

• Google Sheets (clean data entry, filters)

• Google Docs / Drive

• Able to manage multiple conversations at once and follow through until assets are delivered.

• Comfortable on camera.

• Asking people for stories, testimonials, photos, and videos in a respectful but direct way.

• Recording or directing simple selfie videos (for prompts, explanations, or example formats).

• Preferred / Bonus

• You enjoy extracting stories, not just having small talk.

• You're comfortable talking to Filipino men about their struggles (confidence, discipline, habits, skin) without being cringe.
• You are organized: the idea of losing a testimonial or forgetting where you saved a video annoys you.
• You see content as assets, not just posts - one strong story should be reused in many places.
• You're comfortable giving light direction e.g. "Can you say this line again but mention how long you've been using it?"
• You think in systems: when something works (e.g. a prompt that gets better testimonials), you document it and reuse it.
• Experience with health, fitness, or skincare brands.
• Experience working with men's communities or self-improvement spaces.
• Basic understanding of direct response marketing (why specific proof and claims matter).

Compensation & Benefits:

• Salary: Competitive monthly salary ranging from PHP 20,000 to PHP 30,000 (gross), negotiable for exceptional candidates.
• Bonuses: A structured, performance-based bonus plan tied to clear team and company deliverables.
• Benefits: Includes government-mandated benefits (SSS, PhilHealth, Pag-IBIG), 13th-month pay, and HMO coverage upon regularization.
• Contract: Full-time employee status following a 6-month probationary period, with regularization based on performance review against Key Performance Indicators (KPIs).

Work Setup:

• Contract: This is a full-time, employment position (starting with a 6 month probationary period)
• Location: This is a fully remote position, with potential for meet ups in Manila or Cebu as scheduled ahead.
• Hours: Monday to Friday, 10:00 AM to 7:00 PM PHT (includes a 1-hour break).
• Equipment: Must have a reliable, high-speed internet connection and a suitable personal device (laptop) for work in a dedicated, quiet workspace.

Job Types: Full-time, Permanent

Pay: Php20, Php30,000.00 per month

Work Location: Remote