Level 2 IT Support Engineer

22 hours ago

Ayala Alabang, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time $104,000 - $130,878 per year

Do you thrive in a fast-paced environment where you can make a real impact? If so, then we want to hear from you 

ABOUT US @ TECHNOGLOBAL TEAMHeadquartered across the Philippines' most dynamic cities in BGC, Eastwood, Taguig, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

  • Comprehensive day 1 HMO including 10K medical reimbursement
  • Additional HMO coverage for your dependent + dental coverage
  • Free lunch meals, plus Monday breakfasts and Friday treats
  • 24 Paid Time-Offs (with Annual leave conversion)
  • Continuous career development & certifications
  • Comprehensive life insurance coverage
  • Travel & training opportunities overseas
  • Annual appraisal based on merits
  • Regular engaging company events
  • Regular awards and recognitions
  • Free annual Flu vaccinations
  • Employee referral programs

ABOUT THE ROLE

As a Level 2 IT Support Engineer, you will deliver advanced technical support for MSP partners and clients, troubleshoot complex issues, resolve tickets promptly, and monitor systems to prevent problems.

  • Incident Management and Ticket Resolutions

  • Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

  • Additional general administration tasks

  • Monitoring and Management of System Alerts

  • Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

  • Other key responsibilities

  • Documentation and knowledge sharing

  • Communication with customers

ABOUT YOU AND YOUR EXPERIENCE

  • More than 3+ years of required experience as an IT Support Engineer or similar technical support role
  • Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
  • Familiarity with IT monitoring tools and incident management systems.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
  • Strong problem-solving and decision-making skills.
  • AMENABLE TO WORK ONSITE: Alabang Night

Ready to join a winning team?

At Techno Global Team, you'll be working alongside a supportive team in a fast-paced, growth-oriented environment. We offer competitive compensation and benefits, plus the chance to make a real difference for our clients.

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