
Level 2 IT Support Engineer
4 days ago
Do you thrive in a fast-paced environment where you can make a real impact? If so, then we want to hear from you
ABOUT US @ TECHNOGLOBAL TEAMHeadquartered across the Philippines' most dynamic cities in BGC, Eastwood, Taguig, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
- Comprehensive day 1 HMO including 10K medical reimbursement
- Additional HMO coverage for your dependent + dental coverage
- Free lunch meals, plus Monday breakfasts and Friday treats
- 24 Paid Time-Offs (with Annual leave conversion)
- Continuous career development & certifications
- Comprehensive life insurance coverage
- Travel & training opportunities overseas
- Annual appraisal based on merits
- Regular engaging company events
- Regular awards and recognitions
- Free annual Flu vaccinations
- Employee referral programs
ABOUT THE ROLE
As a Level 2 IT Support Engineer, you will deliver advanced technical support for MSP partners and clients, troubleshoot complex issues, resolve tickets promptly, and monitor systems to prevent problems.
Incident Management and Ticket Resolutions
Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
- Additional general administration tasks
Monitoring and Management of System Alerts
Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
Other key responsibilities
Documentation and knowledge sharing
- Communication with customers
ABOUT YOU AND YOUR EXPERIENCE
- More than 3+ years of required experience as an IT Support Engineer or similar technical support role
- Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
- Familiarity with IT monitoring tools and incident management systems.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
- Strong problem-solving and decision-making skills.
- AMENABLE TO WORK ONSITE: Alabang Night
Ready to join a winning team?
At Techno Global Team, you'll be working alongside a supportive team in a fast-paced, growth-oriented environment. We offer competitive compensation and benefits, plus the chance to make a real difference for our clients.
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