Sales Excellence Program Manager

Drive Cross-Functional Success Across Borders

Emapta is
redefining global outsourcing by building high-performing teams that act as seamless extensions of client operations
. With 15 years of experience, 10,000+ professionals, and 1,000+ clients worldwide, they deliver operational precision and measurable growth. Known for ethical practices, low attrition, and career-accelerating opportunities, Emapta empowers talent to navigate complex sales and operational landscapes, lead cross-functional initiatives, and make a global impact-turning everyday work into a strategic advantage in the outsourcing industry.

Your Impactful Role

Be part of our team as a
Sales Excellence Program Manager
, where you coordinate Sales, Talent Acquisition, Delivery, Enablement, HR, and Operations. You'll drive cross-functional alignment, manage strategic initiatives, streamline processes, and ensure operational precision, helping the sales organization scale efficiently while delivering measurable global impact.

Your Career Blueprint

Employment Type: Full-time

Shift: Night shift / Mid shift, Weekends Off

Work Setup: Hybrid, Makati

Perks and Benefits You'll Enjoy

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
  )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free fitness trainer
• Exclusive Emapta Lifestyle Perks (hotel and restaurant discounts, and more)
• Unlimited referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun employee engagement activities
• Mentorship and exposure to global leaders
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring to the Role

• 7-10 years of experience in program management, business operations, or sales enablement, ideally within a BPO, outsourcing, or complex enterprise environment
• Proven success managing
  cross-functional programs spanning Sales, Talent Acquisition, Delivery, and Operations
• Strong understanding of
  sales forecasting, headcount planning, onboarding processes
  , and client activation workflows
• Demonstrated ability to manage multiple concurrent initiatives, balance competing priorities, and deliver measurable results
• Proficiency in project management and collaboration tools
• Exceptional communication, stakeholder management, and organizational skills

Your Impactful Responsibilities

Cross-Functional Alignment and Operational Interlocks

• Serve as the primary coordination point between Sales and dependent functions (TA, Delivery, Enablement, HR, and Operations) to ensure handoffs are clearly defined and executed
• Align sales forecasts with TA capacity to ensure hiring plans, talent pipelines, and ramp-up schedules meet projected client demand
• Coordinate with HR on onboarding schedules to predict and plan headcount activation aligned with client go-live timelines
• Partner with Delivery and Enablement to ensure post-sale client onboarding, operational readiness, and training programs are fully synchronized
• Identify and mitigate execution gaps between functional teams and escalate and resolve cross-departmental blockers

Program Leadership and Execution

• Lead the Sales Excellence Program, overseeing the rollout of process improvements, governance routines, and collaboration frameworks across teams
• Manage complex, multi-phase projects that improve sales predictability, operational readiness, and execution quality
• Develop and maintain program dashboards to track milestones, dependencies, and risk indicators
• Ensure accountability, communication, and status visibility for all active sales excellence initiatives

Process and Performance Enablement

• Support adoption and refinement of the Sales Process and related playbooks
• Drive consistency in how opportunities are managed, handed off, and transitioned into delivery
• Partner with Enablement to develop materials, templates, and checklists that operationalize best practices across the deal lifecycle
• Monitor key performance metrics and provide leadership with insights and recommendations to improve conversion, cycle time, and client onboarding efficiency

Strategic Project Management

• Oversee special projects and high-impact initiatives on behalf of the CRO, particularly those that improve alignment, forecasting accuracy, and delivery readiness
• Establish standardized frameworks for managing project interlocks and stakeholder engagement
• Facilitate clear communication and alignment across leadership teams through structured reporting, dashboards, and governance cadence

Why We Stand Out Among the Rest

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

-
Tim Vorbach, CEO

#EmaptaEra