Client Reporting/ CRM Associate

The Team

The Reporting group focuses on managing the onboarding and maintenance of investor accounts. They provide transactional and reporting support to clients and various internal departments. The group acts as an intermediary between the Front Office and Back Office, fielding a myriad of questions and inquiries.

The Reporting group is comprised of three teams: Client Reporting, CARCAT, and Tax Reporting.

• Client Reporting is responsible in preparing reports for both internal and external business relationships. Data is collected from internal systems and e-mail confirmations and may be presented in either numerical or graphical format or in a qualitative information state. Reports are created, checked, and delivered to the stakeholders as agreed in the IMA.
• CARCAT manages the onboarding and maintenance of investor accounts and relationships in the system.
• Tax Reporting is responsible for providing Quarterly reporting to our investors in the Tax strategy. The group also monitors the changes in an investor's account monthly through the reconciliation process.

The Role

• Examine Investment Management Agreement documents to identify Client's reporting requirements, set it up in the System, and communicate to necessary internal and external teams as needed.
• Analyze change requests in Investor relationships by updating and maintaining the records in the System. Task may include but is not limited to: creating a new report and / or contact; updating an existing account, report, and contact set up; and deactivating a report and / or contact.
• Ensure all relevant changes or updates in the System are coordinated as applicable to all stakeholders.
• Validate the accuracy of financial information presented in reports. Information includes but is not limited to Holdings valuation, Transaction data, Portfolio characteristics, and Returns of the Portfolios.
• Collate data from internal sources and e-mail confirmations to provide Investment reports to internal and external stakeholders. Data includes, but is not limited to Portfolio characteristics, Risk information, and Returns attribution information.
• Validate and / or submit Client reports in the Reporting Workflow in accordance with the reviewer's schedule and workflow deadlines.
• Assist in completion of the team's deliverables by acting as a back-up preparer when needed.
• Ensure all relevant data requirements are coordinated with internal and external information suppliers as needed and in accordance with the schedule.
• Member should be aware of and perform the standard procedure of a proper hand off, both offshore and onshore.
• Monitor mailboxes and ensure queries and requests relating to accounts and / or reports the team is handling are being attended to.
• Workload for the day must be planned to identify and resolve issues and delays that may cause interruptions in the completion of deliverables.
• Contribute to the completion of predetermined process improvements (automation / streamlining events) by participating in the planning and / or carrying out the courses of action for these initiatives.

The Requirements

1. At least have 1 to 2 years' work experience doing Client Administration work within the team and fully understands how to prepare and review all the relevant deliverables and processes.

2. Experience working with CRM applications

3. Good grasps of basic to intermediate functions in MS Office applications

4. Excellent command of the English language – oral and written

5. Possess strong client service skills

6. Must be fit to rotate between EMEA and US shifts as scheduled by supervisor.

1. Able to share information, transfer knowledge and expertise to team members

2. Ability to work with different cultures and across different geographic locations.

3. Candidate possess at least a Bachelor's/College Degree in Financial Management, Economics, Accounting or other related business course.

4. At least 1 to 2 years of successful related industry experience would be an advantage.

5. At least 1 to 2 years' experience handling Financial Information or Investment Reports would be an advantage.

6. Experience working with all primary asset classes and financial products (equities, fixed-income and derivatives such as futures, forwards, etc.) is preferred.