Implementation & Support Specialist for Procurement
1 week ago
Functional NetSuite who will be working on implementing our Procurement applications and helping guide our customers on how to best utilize our Procurement solutions on NetSuite (approvals, integrated purchasing etc).
Qualifications / Experience:
- Ideally 3+ years of NetSuite functional experience
- Familiarity with P2P processes on NetSuite and some experience implementing them
- Good base understanding on A/P processes, transaction types, GL impact and how businesses typically use
- Technically-minded and lean into technical work a little (formulas, search criteria)
- English proficiency and comfortable with direct customer interactions during implementation
Key Responsibilities:
- Assist customers with setups of Approvals and Purchasing-related products in NetSuite
- Working with processes around Purchase orders, Item receipts and vendor bills
- Help to guide customer on how to best use the software to fit their business processes
- Assist customers with bundle configurations during implementation
- Relay advanced requirements to the dev team to assist with implementations that require custom technical work
- Help bridge minor requirements related to our bundle with NetSuite workflows and saved searches
- Understand NetSuite capabilities as a platform to guide customer on what NetSuite handles vs our products
- Help perform basic testing on the customer sandbox before handing over to customer to test fully
- Assist with migration of bundle configs to production after setups.
- Smoothly work with customers NetSuite implementation partner so our product supports overall project success
- Respond to support tickets for live customers directly through support system Interface with the development team for any customer tickets which need escalation
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