Customer Success Manager

Build lasting client relationships that drive trust, value, and security.

In today's digital world, customer trust is everything and this role puts you at the heart of it. Here, you'll gain international exposure, strengthen client relationships, and make your mark in the growing cybersecurity space. Advance your global career while staying rooted at home, shaping impact that goes beyond boundaries.

Job Description

As a Customer Success Manager, you will be the trusted partner for clients, ensuring smooth onboarding, fostering strong relationships, driving renewals, and turning satisfied customers into advocates-all while strengthening their security journey.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Permanent WFH

Exciting Benefits Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 5+ years in customer success, account management, or client-facing role in a B2B environment
• Strong communication and relationship-building skills
• Proven ability to manage multiple accounts and priorities simultaneously
• Experience driving renewals and customer advocacy programs
• Familiarity with Asana, Slack, and Zoho is a plus
• Experience in compliance, cybersecurity, or IT is a plus
• Familiarity with CRM and customer success platforms is a plus

Key Attributes:

• Proactive problem-solver who anticipates client needs
• Comfortable collaborating across sales, delivery, and marketing teams
• Passion for delivering measurable value to customers
• Organized and detail-oriented with strong follow-through

Your Daily Tasks

Onboarding & Handoff

• Send initial setup forms and gather required client information
• Schedule and host kickoff meetings with clients and delivery teams
• Ensure smooth transition from Sales to Delivery with all relevant details captured
• Establish clear success metrics and onboarding milestones

Ongoing Relationship Management

• Serve as the primary post-sale contact for assigned clients
• Conduct regular check-ins to review progress, address issues, and share updates
• Track and report on defined customer health metrics (to be developed with leadership)
• Proactively identify and address risks to ensure a positive customer experience

Renewals & Retention

• Own the renewal process for assigned accounts, ensuring timely completion
• Collaborate with Sales on expansion opportunities or complex negotiations
• Execute churn prevention strategies for at-risk accounts

Advocacy & Marketing Support

• Identify and develop customer case studies after successful engagements
• Coordinate with clients for PR and joint marketing opportunities
• Encourage and guide customers to submit reviews on key industry portals

Feedback & Insights

• Collect customer feedback and relay actionable insights to internal teams
• Act as the voice of the customer in product and service discussions
• Recommend process improvements based on recurring client needs or challenges

About the Client

Securing Partnerships, Strengthening Trust

Our client is a U.S.-based cybersecurity company dedicated to helping businesses safeguard their digital assets and build resilient operations. Through cutting-edge technology and expert-led services, they empower organizations to manage compliance, mitigate risks, and strengthen customer confidence in an evolving digital landscape.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra