Mandarin Bilingual Specialist

3 days ago

Quezon City, National Capital Region, Philippines Tech Mahindra Full time ₱960,000 - ₱1,020,000 per year

What You Will Do:

· Lead a team providing excellent marketing operations activities to support our client. Help the team achieve success by mentoring and coaching.

· Work with stakeholder teams to define their strategies.

· Help intake complex requirements from stakeholder teams to achieve business outcomes.

· Work with the various operations teams to coordinate activities.

· Maintain relationships with stakeholders by building and sharing ongoing reports regarding performance in weekly or monthly syncs.

· On a monthly/quarterly basis, provide written performance reports and discuss those results with client stakeholders.

· Track volume of work coming to the team.

· Keep stakeholders informed on services delivered so they can manage communication with their teams.

· Schedule and participate in regular meetings with customers to ensure they are satisfied and to address escalations.

· Collaborate with our internal governance team to prepare and maintain standard operating procedures for activities carried out and identify areas of improvement in the process.

· Support team by analyzing information.

· Respond promptly to customer inquiries.

· Be responsible for data accuracy and effectiveness.

What You Will Bring:

· At least 2 years of professional experience in a relevant position

· Experience with marketing operations and tactics used.

· Intermediate-level proficiency with Microsoft Office products.

· Excellent verbal and written communication.

· Strong attention to detail and time management skills.

· The ability to work in a fast-paced environment with quick turnaround times and hard deadlines.

· Ability to collaborate with cross functional teams to meet stakeholder needs

Job Types: Full-time, Permanent

Pay: Php80, Php85,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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