Quality Assurance Analyst

3 days ago

Quezon City MNL Philippines Probe CX Full time ₱300,000 - ₱600,000 per year

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the overall quality of banking services, mitigate risks, and maintain regulatory compliance. The role contributes to enhancing customer satisfaction, getting work right the first time, and promoting a culture of continuous improvement within the program. The quality analyst is also expected to make recommendations for enhancements to training and processes as needed.

Qualifications and Key Competencies:

  • At least 1 year of QA experience in a BPO industry
  • Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction
  • Excellent communication skills, both verbal and written, with the ability to interact with diverse stakeholders.
  • Resourceful, able to multitask and has high attention to details
  • Self-motivated and able to work independently as well as contribute to cross-functional and global teams
  • Able to constructively challenge, consult and advise, whilst maintaining excellent relationships across a broad range of stakeholders.
  • Flexible and has the ability to quickly adjust to frequent process and information changes
  • Can work under pressure and tight deadlines
  • Ability to use MS /Google suite applications (Excel, PowerPoint, Word, etc.)
  • Willing to be assigned in Eastwood, Quezon City

Duties and responsibilities

  • Listen and rate conversations held between our team members and customers against quality standards.
  • Analyse the observations gathered and effectively provide feedback to the team members and their managers on the quality of their performance.
  • The QA is also expected to be the point of contact and subject matter expert for specific campaigns wherein you will liaise with department heads and clients to ensure quality is aligned with training and operations.
  • Ensure that opportunities identified are remediated and closed out in a timely manner.
  • Ensure that all reviews provided are cleared daily.
  • Ensure any incident required is raised accordingly.
  • Conduct root cause analysis and provide insights.

  • Quality Assurance Analyst

    3 days ago

    Quezon City MNL Philippines Probe Group Full time ₱300,000 - ₱600,000 per year

    Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the overall...

  • Quality Assurance Analyst

    3 weeks ago

    Quezon City, Philippines Probe CX Full time

    Probe CX, Quezon City, National Capital Region, Philippines Job Description Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy,...

  • Quality Assurance Analyst

    5 days ago

    Philippines Doneverse Full time ₱400,000 - ₱800,000 per year

    Quality Assurance Analyst Wanted: Join Our Fast-Growing Team and Work RemotelyAre you passionate about ensuring top tier quality and enhancing customer experience? Do you have a keen eye for detail and a talent for coaching others toward excellence? If so, we have an exciting opportunity for youAbout UsOutsourced Doers is the world's fastest-growing virtual...

  • Quality Assurance Analyst

    3 days ago

    Philippines SMDigital Full time ₱15,000 - ₱40,000 per year

    The Quality Assurance Analyst will monitor inbound and outbound calls, and email responses, and evaluate customers' experience. Assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Provides feedback to call center team leaders and managers.Responsibilities:QA Specialist Analyst will...

  • Quality Assurance Analyst

    4 weeks ago

    , , Philippines IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term...

  • Quality Assurance Senior Analyst

    3 weeks ago

    Quezon City, Philippines Manulife Insurance Malaysia Full time

    ***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Quality...

  • Quality Analyst

    5 days ago

    Makati City MNL Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Quality Assurance Analyst

    3 days ago

    Makati City, National Capital Region, Philippines Peak Outsourcing, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. This role aims to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve the customer experience...

  • Quality Assurance Analyst

    5 days ago

    Angeles City, Central Luzon, Philippines Muktarion Academy Full time ₱30,000 - ₱35,000 per year

    We're Hiring | Quality Assurance Analyst I Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer) Start Date: ASAPAre you passionate about ensuring top-quality service delivery in a BPO environment? We're looking for a Quality Assurance Analyst I to join our growing team Qualifications:• Strong...

  • Quality Assurance Analyst

    5 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱22,000 - ₱36,000 per year

    Job DescriptionQuality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the...