
Spanish Bi-lingual Associate
1 week ago
About the role
As a Spanish Bi-lingual Associate at Firstsource Solutions Limited, you will play a crucial role in providing exceptional customer service to our Spanish-speaking clients. This full-time position is based in Taguig City, Metro Manila and offers the opportunity to work in a dynamic and supportive environment.
What you'll be doing
Handling inbound calls from Spanish-speaking customers and addressing their queries, concerns and requests in a professional and empathetic manner
Providing product and service information to customers and assisting them with troubleshooting and problem resolution
Documenting customer interactions and maintaining accurate records
Contributing to the continuous improvement of customer service processes and procedures
Collaborating with cross-functional teams to enhance the overall customer experience
What we're looking for
Fluency in both Spanish and English, with strong communication and interpersonal skills
Customer service experience, preferably in a call centre or similar environment
Ability to handle multiple tasks and respond calmly under pressure
Strong problem-solving and analytical skills
Proficiency in using computer systems and customer relationship management (CRM) tools
A passion for delivering exceptional customer service and a commitment to continuous learning
What we offer
At Firstsource Solutions Limited, we are committed to providing our employees with a supportive and rewarding work environment. As a Spanish Bi-lingual Associate, you can look forward to:
Competitive compensation and bonus opportunities
Comprehensive health and wellness benefits
Opportunities for career development and growth
A collaborative and inclusive work culture
Flexible work arrangements to support work-life balance
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