Junior to Mid-level Analyst

2 days ago

Pasig, National Capital Region, Philippines Loanworks Technologies Full time $40,000 - $60,000 per year

BILLING RESOLUTIONS ANALYST

This is for a full-time position.

Job Summary

As a Billing Resolutions Analyst, you will contribute to the resolution of billing issues and support the management of the Billing hotline. Depending on your level of experience, responsibilities may range from assisting with inquiries to independently managing and resolving assigned disputes, ensuring timely and effective customer service.

Responsibilities

  • Managing or assisting with customer billing inquiries and disputes within service level agreements.
  • Supporting the Billing Resolutions hotline to ensure timely and professional customer service.
  • Reconciling invoices, accounts, and payments, with increasing independence over time.
  • Preparing reports and summaries, including trend analysis and insights for management.
  • Collaborating with Account Managers, internal departments, and suppliers to resolve billing issues.
  • Participating in training sessions to build and enhance billing resolutions expertise.
  • Assisting with Telecommunications Industry Ombudsman (TIO) matters and ensuring compliance.
  • Supporting credit officers with collection strategies and dispute resolution.
  • Monitoring and following up on accounts with billing queries or withheld payments.
  • Identifying recurring billing issues, assessing risks, and contributing to corrective actions.

Qualifications

  • Bachelor's degree and/or relevant industry experience
  • Open to fresh graduates and/or with at least 6 months' relevant experience in Telecommunications Industry
  • Excellent communication and presentation skills
  • Strong analytical profile with ability to interrogate data and translate to business impact statements that affect customer financials.
  • Deliver a high level of customer service, takes ownership and provides solutions to the customer's needs through Personal Accountable Service.
  • Good understanding of Telecommunications Industry products and services, processes and invoicing systems but not required.
  • Knowledge in multiple facets of billing including but not limited to Data Staging, Mediation, Rating and Billing.
  • Understanding of invoice management concepts and implementation techniques, performance monitoring and management.
  • Process and Operational Excellence skills relating to the billing environment.
  • Process oriented thinker who has been in a challenger mindset environment and has the commercial focus and ability to interpret and translate technology and operational standards (e.g. ITIL, PRINCE2) and issues into business-relevant measures/outcomes
  • Amenable to work on a day shift work schedule in Ortigas (AU working hours, onsite for the first six months)

  • Junior Business Analyst

    2 days ago

    Pasig, National Capital Region, Philippines Sinag Solutions Full time $40,000 - $60,000 per year

    Sinag Solutions is actively seeking 2 (two) dedicated full-time Junior Business Architects/Analysts to join our expanding team. We invite individuals who are either recent graduates or possess 1-2 years of relevant work experience, with a particular interest in those with a background in Business Analysis or Process Analysis.*Please carefully review the...

  • Mid- Level Software Engineer

    1 day ago

    Pasig, National Capital Region, Philippines Stealth Monitoring Full time $60,000 - $100,000 per year

    Stealth Monitoring is looking for talented individuals like you Be the next Mid Software Engineer. As a Software Engineer, you need to have experience in developing reliable and maintainable software for desktop and cloud applications using latest programming languages and frameworks. This role suits you if you are a fast learner with a passion for problem...

  • Data Analyst

    2 days ago

    Pasig, National Capital Region, Philippines 2X Sdn Bhd Full time $40,000 - $60,000 per year

    Join to apply for the Data Analyst role at 2X Philippines. Get AI-powered advice on this job and more exclusive features. The Data Analyst is responsible for gathering and analyzing data from various sources to identify trends in market performance, customer behavior, and marketing campaign effectiveness. This involves using statistical tools and methods to...

  • Junior Financial Analyst

    1 week ago

    Pasig, National Capital Region, Philippines beBeeFinance Full time ₱150,000 - ₱250,000

    Job Title:Junior Financial Analyst Job DescriptionMaintaining financial records: Ensuring accounts receivable and payable are up-to-date, and generating invoices.Financial reconciliation: Comparing bank statements to general ledgers to confirm accuracy, and resolving discrepancies.Preparing financial reports: Gathering and preparing reports for managers to...

  • Mid-Level Analyst Programmer for Support

    2 days ago

    Pasig, National Capital Region, Philippines TechTiera Corp Full time ₱40,000 - ₱50,000 per year

    Job Purpose: The Analyst Programmer for Support is responsible for the maintenance of existing LWT applications. Monitors and ensures smooth operation of assigned programs and responds to problems by diagnosing and correcting errors in logic and coding. The Analyst Programmer will be working closely with clients through a series of actions via the ticketing...

  • Senior Data Analyst

    6 days ago

    Pasig, National Capital Region, Philippines beBeeData Full time ₱45,000 - ₱90,000

    We're seeking a seasoned data expert to join our team in advancing data science and engineering.The ideal candidate will have a strong statistical background and hands-on experience with SQL, Python, R, and Excel. They must be skilled in crafting compelling narratives from client data and possess exceptional communication skills.Key...

  • Mid Level .Net Developer

    2 days ago

    Pasig, National Capital Region, Philippines TraxionTech Inc Full time $90,000 - $120,000 per year

    Design and develop scalable, robust, and secure software solutions using .NET technologies for the CTM project, focusing on enhancing functionality and user experience.Collaborate with cross-functional teams, including project managers, UI/UX designers, and other developers, to define project requirements and deliver innovative solutions.Lead the integration...

  • Sr. Data Analyst

    2 days ago

    Pasig, National Capital Region, Philippines Talino Venture Studios Full time $60,000 - $80,000 per year

    Sr. Data AnalystWe are seeking for a Sr. data analyst to join our growing data science & engineering team. The Sr. Data Analyst should have a strong background in statistics and hands-on experience working with SQL, Python, R,  and Excel. Must be skilled in crafting and presenting compelling analytical narratives from client data and must have ...

  • Manager Business Analyst

    1 week ago

    Pasig, National Capital Region, Philippines SUNWEST GROUP HOLDING COMPANY, INC. Full time

    OverviewManager Business Analyst at SUNWEST GROUP HOLDING COMPANY, INC.QualificationsCandidate must possess at least Bachelor's/College Degree in Finance/Accountancy/Banking or equivalent.At least 5 years of working experience in Business Development preferably under Power IndustryRequired Skill(s): Financial ModelingPreferably Assistant Manager/Manager...

  • Enterprise-Level Integration Developer

    3 days ago

    Pasig, National Capital Region, Philippines beBeeAPI Full time ₱900,000 - ₱1,200,000

    Integration Developer Position">We are seeking a skilled Integration Developer to join our team. In this role, you will be responsible for designing, developing, and optimizing APIs for seamless integration across enterprise systems.The ideal candidate will have expertise in MuleSoft and experience in working with cross-functional teams to build scalable and...