Site Reliability Engineer

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

At Broadridge Trading & Connectivity Solutions, we foster a culture of empowerment, innovation, and collaboration, where technology and customer experience drive everything we do.

We are looking for a skilled and driven Site Reliability Engineer to join our global team in Manila. This role will focus on supporting and enhancing the critical components of our real-time trading infrastructure. As part of a follow the sun global support model, you will work alongside production experts across APAC, EMEA, and the Americas to ensure the availability, performance, and resilience of these high-throughput platforms.

If you have a solid background in production support, infrastructure and software engineering, and a strong grasp of Agile/DevOps practices, we'd love to hear from you

Key Responsibilities

Platform Monitoring, Incident Management & L2/L3 Support

• Ensure the availability and health of market data and ticker plant platforms, proactively detecting and resolving issues.
• Participate in global production shifts to provide 24/5 coverage, including occasional off-hours or weekend support.
• Lead incident response efforts: triage, communicate status to stakeholders, and conduct post, mortems with a focus on long, term prevention.
• Monitor and analyze system capacity, latency, and throughput, proactively planning upgrades and improvements.
• Use telemetry and analytics to predict trends and prevent outages or degradations.

Implementation & Change Management

• Own the change control process, coordinating with clients, internal teams, and partners.
• Deploy platform upgrades and enhancements with a focus on automation, repeatability, and reliability.
• Continuously improve tooling for monitoring, failover, and recovery using scripts and infrastructure-as-code practices.

Engineering & Project Initiatives

• Drive technical projects to modernize platform reliability, observability, and self-healing capabilities.
• Contribute to the design and rollout of scalable market data infrastructure across multiple global regions.
• Champion the adoption of SRE best practices and help shape the future of reliability engineering within the organization.

Your Profile

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• Minimum 5 years of experience in Application Support, SRE, or DevOps roles within the financial industry.
• Strong knowledge of Market Data systems, including Ticker Plant architecture, feed handlers, and multicast/unicast data flows.
• Hands, on expertise in:
• Linux (RHEL) administration and performance tuning.
• Scripting: Bash, Python, Perl, or similar.
• DevOps tooling: Ansible, Jenkins, Git, and CI/CD pipelines.
• Monitoring & observability: Nagios, ITRS, Prometheus, Grafana, Splunk.
• Network protocols and troubleshooting in low, latency environments.
• Familiarity with Docker, and cloud or hybrid infrastructure is a plus.
• Knowledge of financial market protocols (e.g., FIX) is a strong advantage.
• Understanding of ITIL framework and incident/change management best practices.
• Fluent in English (written and spoken).

Expected Behavior

• Committed, proactive, and eager to learn.
• Strong team player with excellent communication and stakeholder management skills.
• Calm under pressure and adaptable to changing schedules or shift rotations.
• Self, motivated and capable of driving solutions independently.

Why Join Broadridge

• Be part of a mission, critical global infrastructure team serving top-tier financial institutions.
• Work on real, time systems that power modern trading across the globe.
• Collaborate with experts in market data engineering and financial services.
• Enjoy a hybrid culture that values professional growth, innovation, work, life balance.
• Competitive salary, benefits, and long, term career opportunities.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.