Account Manager

About Ryoss

Ryoss supports Australian and international businesses in the Philippines through recruitment and placement services, with core offerings in Employer of Record (EOR), company incorporation, and Build-Operate-Transfer (BOT), plus IT and app development solutions. We are committed to ethical practices, compliance with Philippine labor laws, and a collaborative, client-focused culture.

About the Role – Account Manager

As an Account Manager at Ryoss, you'll be the primary point of contact for clients after onboarding, ensuring long-term satisfaction and retention. You'll develop a strong understanding of each client's business—primarily Australian and foreign companies establishing operations in the Philippines—to identify opportunities for process improvements and added value.

In this role, you'll also help drive growth by presenting upsell opportunities across Ryoss's service portfolio, from EOR and incorporation to BOT and IT development solutions. We're looking for a proactive, adaptable professional who thrives in a fast-paced environment and shares our mission to deliver seamless talent solutions, compliance, and business scalability in the Philippines.

WHY WORK WITH RYOSS?

We believe great people deserve great support, on and off the clock. When you join Ryoss, you get more than just a job. You get:

• Career Growth Support: Scholarships, mentorships, personalised career planning, and free access to our online learning hub. We even co-fund training with our clients.
• Well-Being First : Gym or wellness allowance, mental health support, comprehensive medical cover (with family options), and a range of insurances to protect your future.
• Lifestyle Perks: Monthly Grab card for transport and dining, home internet backup, entertainment discounts, birthday gifts, and wellness reimbursements.
• Flexible, Supportive Culture: Wellness leave and a positive environment where your growth and happiness actually matter.

We work hard to create a culture that feels like family, supportive, respectful, and fun. You'll work with great clients, do meaningful work, and be part of a team that's here for the long haul. At Ryoss, we're building a workplace that works for real life. Come grow with us.

KEY RESPONSIBILITIES:

Client Relationship Management and Retention

• Build and maintain strong, trust-based relationships with assigned clients, acting as the primary post-sales point of contact.
• Conduct regular check-ins, business reviews, and feedback sessions to monitor satisfaction, address concerns, and ensure alignment with Ryoss services like EOR, incorporation, and BOT.
• Translate client business goals into actionable support plans, including compliance with Philippine labor laws and operational guidance.

Operational Needs Assessment and Process Improvements

• Gain in-depth knowledge of clients' operations, including talent placement, business setup, and IT needs, to assess and recommend process enhancements.
• Collaborate with internal teams (HR, IT, compliance) to resolve issues, facilitate onboarding, and implement improvements such as streamlined BOT transitions or custom app integrations.
• Provide training, documentation, and proactive guidance on Ryoss offerings to maximize client value and efficiency.

Growth, Upsell, and Account Expansion

• Identify opportunities to upsell Ryoss services, such as transitioning from EOR to BOT, adding incorporation support, or introducing IT products like custom apps and development solutions.
• Develop tailored growth strategies, including cross-selling to expand client accounts and collaborating with sales on proposals.
• Track performance metrics, manage renewals, and gather feedback to inform product enhancements and drive revenue growth.

MINIMUM CRITERIA:

• 3-5 years of experience in account management, customer success, or client services, preferably in outsourcing, BPO, EOR, or IT/recruitment industries.
• Proven track record in client retention, upsell strategies, and operational process improvements.
• Experience working with international clients (e.g., Australian businesses) and familiarity with Philippine labor laws, compliance, and business setup processes.
• Proficiency in CRM tools (e.g., HubSpot, Salesforce), Microsoft Office, and project management software.
• Strong analytical skills for interpreting client data and trends.

COMPETENCIES:

• Excellent communication and interpersonal skills, with the ability to build rapport, influence stakeholders, and present ideas effectively.
• Proactive problem-solving and critical thinking to navigate challenges and drive client success.
• Strategic mindset for identifying growth opportunities and aligning services with client needs.
• Adaptability and resilience in a fast-paced startup environment.
• Leadership qualities to guide cross-functional teams and foster collaboration.
• Customer-focused orientation with a commitment to ethical practices and long-term relationship building.

QUALIFICATIONS:

• Bachelor's degree in Business Administration, Marketing, Communications, Human Resources, or a related field.
• Preferred: Certifications in customer success (e.g., CCSM), project management (e.g., PMP), or relevant IT/sales training.
• Fluency in English.
• Willingness to work flexible hours to accommodate international clients.