IT Service Desk/Site Support Consultant

Ready to build the future with AI?

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Consultant- Site Support/ServiceDesk

In this role, you will be responsible for coding, testing, and delivering high quality deliverables, and should be willing to learn new technologies.

·       Installing and configuring computer hardware, software & peripherals

·       Manage user accounts as needed, including permissions and access controls.

·       Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).

·       Resolving issues with internet connectivity, printers, scanners, phones, and other equipment

·       Providing support to growing mobility platform (iOS, Android and windows-based platform).

·       Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)

·       Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.

·       Providing support for Mobile Device Management Platforms (Intune)

·       Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.

·       Deliver and achieve high quality support and service level

·       Document and maintain accurate records of incidents and resolutions.

·       Assist other IT teams, acting as the local "hands and eyes" in resolving IT technical issues.

·       Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.

·       Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions

·       Manage and track IT assets, including computers, peripherals, and other equipment.

·       Assist in the procurement process for new equipment and software

·       Work closely with other IT team members and departments to resolve complex issues and implement new solutions

·       Create/Update/ Manage knowledge articles

·       Responsible for office movements/decommission/setup

·       BE/B Tech/MCA

·       Excellent written and verbal communication skills

·       Post-secondary education in Computer Science or Information Systems, or related qualifying work experience

·       Experience in Site Support role

·       ITIL Foundation Certified

·       Excellent communications (verbal and written) & presentation skills

·       Strong understanding of IT infrastructure and technologies

·       Good communications written & oral

·       Work experience on-call and 24/7 work environment.

·       Experience in Project Management

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we  build

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, s*x, ag*, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.