Technical Support

17 hours ago

Ayala Alabang, National Capital Region, Philippines Vitreous Alliance Full time ₱216,000 - ₱264,000 per year

Location: Filinvest Alabang, Muntinlupa

Schedule: Evening shift with a roster schedule (9pm to 6am, 1am to 10am)

Company Type: BPO serving US-based clients

Job Summary:

We are a BPO company based in Filinvest Alabang, Muntinlupa, supporting US-based clients. We are looking for a skilled Technical Support Representative to provide excellent support for POS systems and credit card processing services. The ideal candidate will have strong technical aptitude, excellent communication skills, and a customer-first mindset.

Key Responsibilities:

  • Technical Support: Deliver frontline support via phone, email, or chat. Troubleshoot hardware and software issues related to POS systems and credit card processing.
  • Product Demonstrations: Conduct live or virtual demos tailored to client needs. Assist with onboarding and setup.
  • System Maintenance: Configure, update, and maintain POS systems to ensure optimal performance and security.
  • User Training: Educate clients on system functionality, features, and troubleshooting best practices.
  • Issue Resolution: Identify and resolve technical issues. Escalate complex cases when necessary.
  • Customer Engagement: Maintain professional, helpful communication to address client concerns and ensure satisfaction.
  • Team Collaboration: Coordinate with internal teams, developers, and vendors to resolve issues and improve services.
  • Documentation: Accurately log customer interactions, troubleshooting steps, and resolutions.
  • Process Improvement: Monitor recurring issues and recommend enhancements to improve system functionality and service delivery.

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Transportation service provided

Language:

  • English (Required)

Work Location: In person

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