Primary Care Support Associate
2 weeks ago
We are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.
KEY RESPONSIBILITIES
- Greet and triage patients at the front desk
- Verify patient identity and Maxicare/HMO coverage
- Check vital signs and prepare patients for consult
- Queue patients through our system (Emedcore)
- Perform ECGs and endorse to Cardiologist
- Assist in appointment scheduling and inquiries
- Ensure timely documentation and record-keeping
- Submit daily census and end-of-duty reports
- Monitor clinic supplies, vaccine inventory, and equipment
- Support Primary Care Physicians during check-ups
- Promote patient feedback and address concerns
- Comply with clinic protocols and the Data Protection Act (DPA)
QUALIFICATIONS
- Graduate of any medical-allied course (BS Nursing preferred)
- Basic First Aid certification is an advantage
- Experience in clinic operations is preferred
- Strong communication and customer service skills
- Computer literate, detail-oriented, and able to multitask
- Willing to work on rotational shifts (5 days a week, with varying rest days)
BENEFITS
- Up to 15th Month Pay
- Quarterly Rice Subsidy
- Medicine Benefit
- HMO Coverage
- Life Insurance
- Convertible Leave Credits
Application Process
Interested applicants must complete this form:
Note: Applications without the form may not be considered. If you have already submitted previously, there is no need to reapply.
Note:
If you've applied with us recently and were not selected, we kindly encourage you to reapply after six (6) months.
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