Front Office Associate
2 days ago
Job Overview:
Matinloc Island Resort is seeking a friendly, professional, and service-oriented Front Office Associate to join our team. The ideal candidate will provide exceptional guest service, manage front desk operations efficiently, and serve as the first point of contact for guests in a remote island resort setting. This role requires strong communication skills, attention to detail, and a commitment to delivering a seamless guest experience.
Key Responsibilities:
- Welcome guests warmly and assist with check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage reservations, room assignments, and ensure accurate record-keeping.
- Answer phone calls, emails, and other communication in a courteous and timely manner.
- Provide information about resort facilities, services, and local attractions.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Uphold confidentiality and privacy of guest information at all times.
- Assist with billing, payments, and other administrative tasks as needed.
Qualifications:
- Minimum of 1 year experience in front office, guest services, or hospitality.
- Excellent interpersonal, communication, and customer service skills.
- Professional appearance and friendly demeanor.
- Ability to work under pressure in a fast-paced environment.
- Strong organizational and multitasking skills.
- Proficient in computer systems, reservation software, and MS Office.
- Flexible, adaptable, and willing to work in a remote island location.
- Willing to be assigned at Matinloc Island Resort, El Nido.
Application Instructions:
Interested applicants are invited to submit their resume and cover letter to
Please indicate "Front Office Associate Applicant" as the email subject.
Matinloc Island Resort is committed to providing a professional, safe, and welcoming work environment for all team members.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Flexible schedule
- Flextime
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided
Work Location: In person
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