Front Desk Receptionist

1 day ago


El Nido B, Philippines Rockinnest Hotel Full time ₱17,280 - ₱172,800 per year

Guest Services

  • Greet guests warmly upon arrival and provide a friendly, professional first impression.
  • Assist with check-in and check-out procedures efficiently.
  • Handle guest inquiries, concerns, and requests promptly and professionally.
  • Provide information about hotel services, facilities, local attractions, and travel directions.
  • Coordinate with housekeeping and other departments for room availability and guest needs.

Reservations & Front Office Operations

  • Manage room reservations, cancellations, and modifications through the hotel system.
  • Ensure all guest information and billing details are accurate and updated.
  • Process payments, issue receipts, and maintain accurate financial transactions.
  • Maintain the cleanliness and organization of the front desk area.

Communication & Coordination

  • Answer phone calls, emails, and messages courteously and professionally.
  • Relay information efficiently to the appropriate departments.
  • Assist in handling guest complaints following standard operating procedures.

Administrative Duties

  • Keep daily logs updated (handover notes, incident reports, reservations).
  • Monitor visitor access and maintain security protocols.
  • File documents, prepare reports, and ensure proper record-keeping.

Qualifications:

  • Senior High School diploma or equivalent; hospitality background is a plus.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Basic computer skills and familiarity with hotel PMS (Property Management System).
  • Pleasant, professional appearance and customer-focused mindset.
  • Ability to work flexible hours, weekends, and holidays if required.

Key Attributes:

  • Friendly and approachable
  • Reliable and punctual
  • Problem-solver
  • Calm under pressure
  • Team player

Job Type: Full-time

Pay: Php Php480.00 per day

Benefits:

  • Employee discount
  • Flexible schedule
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Staff meals provided

Work Location: In person



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