Workforce Partnerships

4 days ago

Manila, National Capital Region, Philippines Shopee Full time

About The Team
The Workforce Partnerships & Governance Lead is responsible for managing outsourced warehouse manpower across multiple agencies. This role ensures strong agency partnerships, operational accountability, commercial governance, and compliance with labor regulations for non-full-time agents in the e-commerce warehouse environment. The lead oversees vendor relations, manages incentives, penalties, claims, and supports warehouse operations by ensuring a reliable and compliant workforce.

Job Description
Agency Partnerships & Vendor Management

  • Manage vendor selection, onboarding, performance evaluation, scorecards, and quarterly business reviews.
  • Monitor agency KPIs, including fill rate, agent quality, attendance, attrition, and operational reliability.
  • Negotiate contracts, billing terms, and incentive/penalty structures with agencies.

Commercial Governance

  • Oversee timely agent payroll and incentives via regular agency engagement
  • Manage agency claims related to damaged, expired, or missing items caused by agents.
  • Ensure alignment with statutory wage updates and corporate payroll policies.

Behavioral Insights & Workforce Quality

  • Analyze attrition, absenteeism, and agent performance to identify root causes and recommend interventions.
  • Implement initiatives to improve workforce engagement, retention, and agency agent quality.
  • Partner with agencies to enhance recruitment, profiling, and onboarding processes.

Compliance & Risk Management

  • Ensure all manpower operations comply with labor regulations and corporate standards.
  • Support resolution of workforce-related issues in coordination with agencies and internal teams.
  • Maintain documentation and audit trails for workforce governance and compliance purposes.

Operational Support

  • Collaborate with warehouse operations to ensure agent supply reliability and adherence to process standards.
  • Support performance monitoring, attendance tracking, and operational issue resolution.
  • Provide insights to Ops on workforce quality, incentive performance, and behavioral trends.

Requirements

  • Bachelor's degree in Business, HR, Industrial Engineering, Psychology, or related field.
  • 5+ years of experience in workforce management, vendor management, manpower outsourcing, or warehouse operations (e-commerce preferred).

Strong understanding of commercial governance (payroll, incentives, billing), agency operations, and labor compliance.

  • Knowledgeable in labor laws, regulatory requirements, and contracting rules.
  • Analytical and data-driven, with experience in workforce KPI reporting.
  • Strong negotiation, communication, and stakeholder management skills.

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