Report Analyst

2 weeks ago

Biñan, Calabarzon, Philippines Valor Global Full time

Company Description

Valor Global is a global leader in delivering exceptional customer experiences, specializing in Net Promoter Score (NPS), Customer Satisfaction (CSAT), and employee retention. Headquartered in Arizona with over 4,000 team members worldwide, Valor provides 24/7 cost-effective onshore and offshore support for customer care, technical support, and account management. With locations across the U.S., Costa Rica, and the Philippines, we offer flexibility, scalability, and bilingual support to meet diverse business needs. Utilizing state-of-the-art technology, operational excellence through LEAN and Agile practices, and a collaborative culture, Valor strives to be an extension of its customers, ensuring compliance with industry standards and delivering exceptional service outcomes.

Role Description

This is a full-time on-site role located in Taguig for a Report Analyst. The Report Analyst will be responsible for creating, maintaining, and analyzing reports for various business units. Key tasks include compiling data, creating dashboards, performing trend analyses, providing actionable insights to stakeholders, and ensuring the accuracy of financial and operational reports. Collaboration with cross-functional teams and communication with management to support business decision-making are integral to the role.

Qualifications

  • Strong analytical and problem-solving skills for interpreting data and identifying trends
  • Proficiency in communication and presenting data-driven insights
  • Background in Finance and Accounting, with knowledge of account reconciliation
  • Proficiency in data visualization tools and report creation is preferred
  • Detail-oriented, with a strong focus on accuracy and quality in reporting
  • Bachelor's degree in Finance, Accounting, Business Analysis, or related field
  • Experience working in cross-functional teams and a collaborative environment is a plus

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