ERP Application Specialist

1 day ago


Ermita P, Philippines Dencom Consultancy and Manpower Services Full time ₱1,080,000 - ₱1,440,000 per year

Job Summary

We are looking for an ERP Application Specialist to provide first-level support for ERP systems. The role involves managing and resolving tickets through FreshService, performing initial troubleshooting, escalating complex issues when necessary, and monitoring system performance. You will also help strengthen the knowledge base and improve support processes to ensure smooth operations and system stability.

Key Responsibilities

  • ERP Support and Ticket Management
  • Manage ERP-related support requests through FreshService, ensuring proper logging and timely follow-up
  • Classify and prioritize tickets based on severity (P1, P2, P3) and business impact
  • Provide initial troubleshooting and resolution for common Microsoft Dynamics AX issues
  • Issue Escalation and Collaboration
  • Resolve tickets within SLAs and escalate complex cases with proper documentation
  • Work closely with consultants or development teams on unresolved issues
  • Contribute to problem management initiatives to reduce recurring incidents
  • Communication and Stakeholder Support
  • Provide regular status updates to users and stakeholders
  • Handle incoming support calls related to ERP issues
  • Documentation and Knowledge Sharing
  • Follow standard troubleshooting protocols and use knowledge base articles
  • Maintain accurate documentation to enhance the internal knowledge base
  • Reporting and Analysis
  • Generate reports on recurring issues, trends, and system performance
  • Recommend improvements to minimize recurring problems
  • System Monitoring and Stability
  • Perform daily monitoring of Microsoft Dynamics AX through dashboards, SQL checks, and health monitoring
  • Investigate anomalies and resolve system alerts to ensure stability

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • 3–5+ years of ERP application support (Microsoft Dynamics AX 2012 or other ERP systems)
  • Proficiency with:
  • Table Browser for advanced troubleshooting
  • AOT (Application Object Tree) navigation of forms, tables, classes, menus, workflows
  • AX workflows, security roles, personalization
  • Strong knowledge of ERP integrations, batch jobs, and error log monitoring
  • Experience with incident management tools (FreshService, ServiceNow, Zendesk, etc.)
  • ITIL Certification is a plus

Skills and Competencies

  • Strong analytical and root-cause problem-solving skills
  • Ability to troubleshoot ERP issues independently
  • Excellent communication and documentation skills
  • Customer-focused with ability to manage expectations
  • Team-oriented and proactive in resolving issues
  • High attention to detail and structured in escalation handling

Job Type: Full-time

Pay: Php90, Php120,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Work from home

Work Location: In person



  • Ermita, Philippines Blaseek Full time

    Job Summary We are looking for a detail-oriented and experienced ERP Release Management Specialist with a solid background in ITIL practices. The role involves managing the full lifecycle of ERP system releases — including updates, patches, and new features — to ensure seamless deployment and minimal business disruption. This position requires...


  • Ermita, Philippines Blaseek Full time

    Job Summary The ERP Incident & Problem Management Specialist is responsible for managing and resolving ERP-related incidents and problems by applying ITIL frameworks and best practices. The role focuses on identifying root causes, implementing long-term solutions, and ensuring ERP system stability to support uninterrupted business operations. Key...


  • Makati P, Philippines Yapster e-Travel, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    Oracle Functional ConsultantActive Business Solutions, Inc.Active Business Solutions, Inc. is a leading provider of IT services and solutions across various industries. Since 2000, we have been helping companies transform into true eBusinesses through innovative technology and reliable services.Job Summary:We are seeking an Oracle Functional Consultant to...


  • Ermita, Philippines Pure Living Wellness International Inc Full time ₱180,000 - ₱200,000 per year

    Qualification:Demonstrate high level of integrity and honestyGraduate of any 4-year courseWith at least 1-year experience in Asset and Inventory ManagementWith proficiency in MS Office Suite (Excel, Word, Powerpoint, Outlook)With prominent communication skills, keen to details, and organized record-keeping skillsHas a team-player, customer-centric and...


  • Malate P, Philippines Tao Leisure Food Corp. Full time ₱360,000 - ₱480,000 per year

    Job Summary:The Human Resource Specialist will be responsible for managing the end-to-end recruitment process and ensuring accurate and timely payroll administration. This role requires strong attention to detail, excellent communication skills, and the ability to handle confidential information with integrity.Key Responsibilities:Source, screen, and...


  • Makati P, Philippines Medi Linx Laboratory, Inc Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a Procurement Specialist to join our team. The ideal candidate will be detail-oriented, proactive, and able to work effectively with minimal supervision while ensuring the smooth flow of procurement activities.RESPONSIBILITIES:Track, monitor, and review inventory levels while identifying alternatives for out-of-stock items.Maintain close...


  • Buli/Cupang P, Philippines RytMatch Supply Chain, Inc Full time ₱480,000 - ₱540,000 per year

    DUTIES AND RESPONSIBILITIES:MAJOR:Manages the entire AR workflow, including customer invoicing, collections, claims processing, CWT certificate collection, and ensuring accuracy of general ledger account, cost center and tax postings.Prepares AR reports (Billed, Unbilled, Customer SOAs, Collection, DSO) for month-end and year-end close activities.Ensures ERP...

  • General Accountant

    1 day ago


    Socorro P, Philippines ACI, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Responsible for preparing and maintaining accurate and prompt financial statements, books of accounts and management reports which serve as basis for the monthly, quarterly and annual review and evaluation of company operations.Specific dutiesMaintains original books of accounts and prepares financial reports for Ticketnet.Analyzes financial statement items...

  • Purchasing Manager

    3 days ago


    Tandang Sora P, Philippines One Nova Mall Full time ₱40,000 - ₱1,200,000 per year

    Qualifications:Bachelor's degree in Supply Chain Management, Business Administration, Procurement, or a related field.Experience3–5 years of progressive experience in procurement, purchasing, or supply chain, with at least 2–3 years in a managerial/supervisory role.Proven experience managing non-trade or indirect spend (e.g., office operations,...

  • Warehouse Manager

    1 day ago


    Novaliches Proper P, Philippines Corporate Executive Search Inc. Full time ₱1,080,000 - ₱1,680,000 per year

    Job SummaryThe Warehouse Manager is responsible for overseeing the operations of multiple Distribution Centers, ensuring the efficient movement, storage, and control of finished goods. The role ensures accurate inventory management, timely preparation of warehouse reports, and seamless coordination of goods movement to and from the Distribution Centers. The...