ERP Incident and Problem Management Specialist

5 days ago


Ermita, Philippines Blaseek Full time

Job Summary
The ERP Incident & Problem Management Specialist is responsible for managing and resolving ERP-related incidents and problems by applying ITIL frameworks and best practices. The role focuses on identifying root causes, implementing long-term solutions, and ensuring ERP system stability to support uninterrupted business operations.

Key Responsibilities
1. Incident Management
Utilize ITIL processes to track, prioritize, and resolve ERP-related incidents efficiently.

Ensure proper logging, categorization, and assignment of incidents.

Monitor incidents, escalate critical issues, and ensure timely resolution.

Conduct post-incident reviews to identify improvements and prevent recurrence.

2. Problem Management
Collaborate with technical teams to perform root cause analysis of recurring issues.

Develop and apply monitoring tools to proactively detect and address potential problems.

Conduct trend analysis and implement preventive measures to mitigate risks.

3. Stakeholder Communication
Provide regular updates to internal teams, end-users, and leadership on incident and problem statuses.

Offer interim solutions or workarounds when needed.

Lead periodic reviews with stakeholders to discuss performance, trends, and process improvements.

4. Documentation & Reporting
Maintain comprehensive records of incidents, root causes, solutions, and corrective actions.

Create detailed reports and maintain a knowledge base to aid future resolutions.

Track KPIs and analyze trends to identify recurring problems and recommend improvements.

5. Compliance & Best Practices
Ensure adherence to ITIL practices and internal standards.

Contribute to the development and enhancement of ITIL-aligned processes.

Mentor team members on incident and problem management practices.

Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related discipline.

7–10 years of experience in incident/problem management or IT service support roles.

ITIL v4 Foundation certification or higher is highly preferred.

Experience with incident management platforms (e.g., ServiceNow, Freshservice, Zendesk) is a plus.

Skills & Competencies
Strong analytical and problem-solving capabilities.

Excellent project management and organizational skills.

Effective communicator with both technical and non-technical stakeholders.

Ability to perform under pressure and manage shifting priorities.

Detail-oriented with strong documentation and reporting skills.

Team-oriented with a collaborative mindset.

High customer service orientation and focus on user satisfaction.



  • Ermita, Philippines Blaseek Full time

    Job Summary The ERP Incident & Problem Management Specialist is responsible for managing and resolving ERP-related incidents and problems by applying ITIL frameworks and best practices. The role focuses on identifying root causes, implementing long-term solutions, and ensuring ERP system stability to support uninterrupted business operations. Key...


  • Ermita, Philippines Blaseek Full time

    Job Summary We are looking for a detail-oriented and experienced ERP Release Management Specialist with a solid background in ITIL practices. The role involves managing the full lifecycle of ERP system releases — including updates, patches, and new features — to ensure seamless deployment and minimal business disruption. This position requires...


  • Ermita, Philippines Blaseek Full time

    Job Summary We are looking for a detail-oriented and experienced ERP Release Management Specialist with a solid background in ITIL practices. The role involves managing the full lifecycle of ERP system releases — including updates, patches, and new features — to ensure seamless deployment and minimal business disruption. This position requires...


  • Ermita P, Philippines Dencom Consultancy and Manpower Services Full time ₱1,080,000 - ₱1,440,000 per year

    Job SummaryWe are looking for an ERP Application Specialist to provide first-level support for ERP systems. The role involves managing and resolving tickets through FreshService, performing initial troubleshooting, escalating complex issues when necessary, and monitoring system performance. You will also help strengthen the knowledge base and improve support...


  • Ermita, Philippines Blaseek Full time

    Job Summary We are seeking an ERP Scrum Master to join the IT ERP Service Management team. This role serves as a servant leader, fostering agility, collaboration, and continuous improvement across ERP teams. You will be responsible for coaching cross-functional development teams, facilitating agile processes, and ensuring effective delivery through agile...


  • Ermita P, Philippines Dencom Consultancy and Manpower Services Full time ₱1,680,000 - ₱1,800,000 per year

    Job SummaryWe are looking for a skilled Microsoft Dynamics ERP Specialist to support and enhance our existing Dynamics AX 2012 environment. The role involves developing and implementing system enhancements, resolving complex technical issues (3rd level), and ensuring optimal system performance. The specialist will also apply knowledge of Dynamics 365 Finance...

  • Clinic Manager

    4 days ago


    Ermita, Philippines AllShare Management, Inc. Full time ₱360,000 - ₱420,000 per year

    Job Summary:The Clinic Manager will oversee the daily operations of the clinic, ensuring efficient patient care and administrative processes. This role requires strong leadership skills, excellent organizational abilities, and a commitment to fostering a positive environment for both staff and patients.Key Responsibilities:1. Operational Management:Oversee...


  • Ermita, Philippines Firefly Electric and Lighting Corporation Full time $104,000 - $130,878 per year

    About the RoleLocation: Ermita, ManilaRole Type: Full-time (Onsite)Department: FinanceReporting to: Finance DirectorWe are looking for a results-driven Finance Operations Manager to join FELCO's growing team. In this role, you will oversee core finance functions, ensuring operational excellence while supporting strategic decision-making across the...


  • Ermita, Philippines Dencom Consultancy and Manpower Services Full time ₱1,344,000 - ₱1,680,000 per year

    Job SummaryWe are seeking an experienced Microsoft Dynamics AX 2012 Technical Specialist to join our IT team. This role involves enhancing and maintaining our existing AX 2012 environment, developing customizations, troubleshooting 3rd-level technical issues, and supporting business process improvements.The ideal candidate is technically proficient in AX...


  • Ermita, Philippines Blaseek Full time

    About the Role: As a D365FO Functional Consultant, you will be an integral part of a scrum team, collaborating with colleagues across various locations. The role involves a balance of 3rd-level support, design, documentation, and configuration for both minor enhancements and larger projects. Key Responsibilities: Resolve incidents escalated from 1st and 2nd...