ERP Incident and Problem Management Specialist

4 weeks ago

Ermita, Philippines Blaseek Full time

Job Summary
The ERP Incident & Problem Management Specialist is responsible for managing and resolving ERP-related incidents and problems by applying ITIL frameworks and best practices. The role focuses on identifying root causes, implementing long-term solutions, and ensuring ERP system stability to support uninterrupted business operations.

Key Responsibilities
1. Incident Management
Utilize ITIL processes to track, prioritize, and resolve ERP-related incidents efficiently.

Ensure proper logging, categorization, and assignment of incidents.

Monitor incidents, escalate critical issues, and ensure timely resolution.

Conduct post-incident reviews to identify improvements and prevent recurrence.

2. Problem Management
Collaborate with technical teams to perform root cause analysis of recurring issues.

Develop and apply monitoring tools to proactively detect and address potential problems.

Conduct trend analysis and implement preventive measures to mitigate risks.

3. Stakeholder Communication
Provide regular updates to internal teams, end-users, and leadership on incident and problem statuses.

Offer interim solutions or workarounds when needed.

Lead periodic reviews with stakeholders to discuss performance, trends, and process improvements.

4. Documentation & Reporting
Maintain comprehensive records of incidents, root causes, solutions, and corrective actions.

Create detailed reports and maintain a knowledge base to aid future resolutions.

Track KPIs and analyze trends to identify recurring problems and recommend improvements.

5. Compliance & Best Practices
Ensure adherence to ITIL practices and internal standards.

Contribute to the development and enhancement of ITIL-aligned processes.

Mentor team members on incident and problem management practices.

Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related discipline.

7–10 years of experience in incident/problem management or IT service support roles.

ITIL v4 Foundation certification or higher is highly preferred.

Experience with incident management platforms (e.g., ServiceNow, Freshservice, Zendesk) is a plus.

Skills & Competencies
Strong analytical and problem-solving capabilities.

Excellent project management and organizational skills.

Effective communicator with both technical and non-technical stakeholders.

Ability to perform under pressure and manage shifting priorities.

Detail-oriented with strong documentation and reporting skills.

Team-oriented with a collaborative mindset.

High customer service orientation and focus on user satisfaction.

  • ERP Incident and Problem Management Specialist

    2 weeks ago

    Ermita, Philippines Blaseek Full time

    Job Summary The ERP Incident & Problem Management Specialist is responsible for managing and resolving ERP-related incidents and problems by applying ITIL frameworks and best practices. The role focuses on identifying root causes, implementing long-term solutions, and ensuring ERP system stability to support uninterrupted business operations. Key...

  • ERP Release Management Specialist

    2 weeks ago

    Ermita, Philippines Blaseek Full time

    Job Summary We are looking for a detail-oriented and experienced ERP Release Management Specialist with a solid background in ITIL practices. The role involves managing the full lifecycle of ERP system releases — including updates, patches, and new features — to ensure seamless deployment and minimal business disruption. This position requires...

  • ERP Release Management Specialist

    4 weeks ago

    Ermita, Philippines Blaseek Full time

    Job Summary We are looking for a detail-oriented and experienced ERP Release Management Specialist with a solid background in ITIL practices. The role involves managing the full lifecycle of ERP system releases — including updates, patches, and new features — to ensure seamless deployment and minimal business disruption. This position requires...

  • Scrum Master ERP Systems

    4 weeks ago

    Ermita, Philippines Blaseek Full time

    Job Summary We are seeking an ERP Scrum Master to join the IT ERP Service Management team. This role serves as a servant leader, fostering agility, collaboration, and continuous improvement across ERP teams. You will be responsible for coaching cross-functional development teams, facilitating agile processes, and ensuring effective delivery through agile...

  • Microsoft Dynamics ERP Specialist

    2 weeks ago

    Ermita P, Philippines Dencom Consultancy and Manpower Services Full time ₱1,680,000 - ₱1,800,000 per year

    Job SummaryWe are looking for a skilled Microsoft Dynamics ERP Specialist to support and enhance our existing Dynamics AX 2012 environment. The role involves developing and implementing system enhancements, resolving complex technical issues (3rd level), and ensuring optimal system performance. The specialist will also apply knowledge of Dynamics 365 Finance...

  • Finance Operations Manager

    2 weeks ago

    Ermita, Philippines Firefly Electric and Lighting Corporation Full time $104,000 - $130,878 per year

    About the RoleLocation: Ermita, ManilaRole Type: Full-time (Onsite)Department: FinanceReporting to: Finance DirectorWe are looking for a results-driven Finance Operations Manager to join FELCO's growing team. In this role, you will oversee core finance functions, ensuring operational excellence while supporting strategic decision-making across the...

  • Clinic Manager

    2 weeks ago

    Ermita, Philippines AllShare Management, Inc. Full time ₱360,000 - ₱420,000 per year

    Job Summary:The Clinic Manager will oversee the daily operations of the clinic, ensuring efficient patient care and administrative processes. This role requires strong leadership skills, excellent organizational abilities, and a commitment to fostering a positive environment for both staff and patients.Key Responsibilities:1. Operational Management:Oversee...

  • Marketing Specialist

    2 weeks ago

    Ermita, Philippines Lenderly Finance Corp. Full time ₱20,000 - ₱130,878 per year

    Job TitleMarketing SpecialistJob DescriptionWe are looking for a creative and detail-oriented Marketing Specialist to join our team. This role involves managing our digital presence, executing marketing campaigns, and ensuring consistent brand communication across multiple platforms. The ideal candidate should have hands-on experience in social media...

  • Human Resource Specialist

    2 weeks ago

    Ermita, Philippines BLS Full time ₱240,000 - ₱360,000 per year

    Qualifications:Bachelor's degree in Human Resources, Business Administration, or a related field.With 1 -3 years experience as a Recruitment Specialist or in a similar role.Skills and Competencies:Strong knowledge of recruitment best practicesExcellent communication and interpersonal skills.Ability to assess candidates' skills, experiences, and...

  • Recruitment Officer

    2 weeks ago

    Ermita, Philippines Dencom Consultancy and Manpower Services Full time ₱420,000 - ₱490,000 per year

    About the RoleWe are looking for an experienced Recruitment Officer to join our team. The role will focus on hiring across various business units within the shipping and maritime industry. The right candidate will have strong recruitment experience in this field and the ability to manage end-to-end hiring needs for a wide range of roles.Key...