BPO - Lactation Consultant

3 days ago

Paranaque City, Calabarzon, Philippines Unity Communications Full time ₱29,000 - ₱33,000 per year

Coming from a family of midwives or knowing way too much about breast pumps isn't usually something you mention in job interviews. But here? Its exactly what were looking for.

Unity Communications is hiring a CSR/TSR Lactation Support Specialist with a background in midwifery, nursing, or lactation consulting. In this role, youll be the voice of reassurance and expert support that mothers rely on especially during those Why isnt this working? moments. Whether its late-night pump troubleshooting or answering anxious DMs, your knowledge will make a real difference.

How You'll Spend Your Day

  • Provide empathetic customer support through Instagram, email, and occasional phone calls for unresolved issues

  • Assist mothers with concerns related to breast pumps (e.g., motor failure, setup issues) and bottle warmers (e.g., charging issues, leaks)

  • Review customer-submitted images or videos to diagnose product problems and recommend solutions

  • Guide mothers on using our products effectively, ensuring they feel empowered and supported

  • Educate new moms on pumping frequency, correct positioning, and breastfeeding best practices

  • Collaborate with the internal team to improve the overall customer experience and address recurring support needs

What Were Looking For

  • Licensed midwife, nurse, or certified lactation consultant (IBCLC or other recognized certification preferred but not required)

  • Strong empathy and patience, especially when supporting mothers during challenging moments

  • Excellent written and verbal communication skills (DMs, emails, and phone support)

  • Familiarity with breast pumps and breastfeeding basics: types of pumps, when/how to pump, proper latch, positioning, etc.

  • Experience in customer service or tech support, ideally with product troubleshooting responsibilities

  • Background in healthcare BPO or support roles related to maternity, maternal care, or lactation is a plus

  • Detail-oriented, especially when reviewing visual evidence of product issues

  • Ability to multitask, prioritize, and ensure that every mother feels heard and supported

What You'll Receive

  • HMO with two dependents covered upon regularization

  • Paid vacation and sick leave credits upon regularization

  • Friendly, inclusive, and supportive work culture

  • 13th-month pay and government-mandated benefits

  • Non-taxable allowances

  • Pay increases, bonuses, birthday perks, and more

  • A breast pump will be provided to currently lactating hires as part of our clients wellness support benefits

Job Details

  • Full-time position

  • Monday to Friday | 9:00 AM 6:00 PM EST

  • Hybrid work setup with on-site training

  • Salary range: PHP 29,000 PHP 33,000

Why Join Unity Communications?

You deserve to work in a company where leaders actually listen even to the things you dont say out loud. At Unity Communications, 99% of employees on Glassdoor say theyd recommend us to a friend, and 100% approve of our executive leadership. We're a Certified Great Place to Work, known for celebrating inclusion, diversity, and spreading kindness in everything we do.

  • Commercial Accounting Consultant

    4 days ago

    Paranaque City, Calabarzon, Philippines RGP Full time ₱1,200,000 - ₱2,400,000 per year

    RGP is a global consulting firm helping some of the most recognized companies in the world work differently. Our success comes from a shared belief in rolling up our sleeves and doing the hard work of solving complex challenges, executing plans and implementing technology to help transform organizations.Working as a consultant, you will be connected to work...

  • Group Leader BPO

    3 days ago

    Antipolo City, Calabarzon, Philippines Intelegencia Full time ₱420,000 - ₱540,000 per year

    In this leadership position, you'll oversee teams supporting multiple client accounts in various industries such as e-commerce, customer care, and tech support. This is a critical role for someone who thrives in fast-paced environments and has a solid background in managing BPO teams.What You'll DoEnsure consistent delivery of client service level agreements...

  • Senior Revenue Accountant

    1 week ago

    Paranaque City, Calabarzon, Philippines RGP Full time ₱1,200,000 - ₱2,400,000 per year

    RGP is a global consulting firm helping some of the most recognized companies in the world work differently. Our success comes from a shared belief in rolling up our sleeves and doing the hard work of solving complex challenges, executing plans and implementing technology to help transform organizations.Working as a consultant, you will be connected to work...

  • Revenue Accounting

    3 days ago

    Paranaque City, Calabarzon, Philippines RGP Full time ₱1,200,000 - ₱2,400,000 per year

    RGP is a global consulting firm helping some of the most recognized companies in the world work differently. Our success comes from a shared belief in rolling up our sleeves and doing the hard work of solving complex challenges, executing plans and implementing technology to help transform organizations.Working as a consultant, you will be connected to work...

  • Junior Quality Assurance Officer

    3 days ago

    Paranaque City, Calabarzon, Philippines Fayyaz Travels Pte. Ltd. Full time ₱1,200,000 - ₱2,400,000 per year

    About Us:Fayyaz Travels is a dynamic and rapidly growing travel company based in the vibrant city of Singapore. Our commitment to providing flexible and affordable travel services has made us a trusted name in the industry. We specialize in outbound and inbound tours, business travel, ticket bookings, hotel reservations, and creating unforgettable travel...

  • Training and Quality Assurance

    4 weeks ago

    Paranaque City, Calabarzon, Philippines Straive Full time

    Training and Quality Assurance (TQA)Conduct Quality Assurance evaluations to assess and maintain service standardsAct as a Subject-Matter Expert (SME) to support Operations and Training teamsMonitor new-hire performance to ensure smooth integration and ramp-upFacilitate new-hire, refresher, and upskill training sessions based on program requirementsPerform...

  • Your Next Career: Healthcare at Lipa

    5 days ago

    Lipa City, Calabarzon, Philippines TTEC Full time ₱200,000 - ₱500,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working onsite in Lipa, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says...

  • Seasonal Customer Service Representative

    4 days ago

    Lipa City, Calabarzon, Philippines Percepta Full time ₱180,000 - ₱300,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Seasonal Customer Service Representative working hybrid as needed by the business in Lipa, you'll be a part of bringing humanity to business. #experienceTTEC  Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...

  • Business Insights Team Lead

    3 days ago

    Antipolo City, Calabarzon, Philippines TaskUs Full time $70,000 - $120,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Quality Manager

    4 days ago

    Antipolo City, Calabarzon, Philippines TaskUs Full time ₱1,200,000 - ₱3,600,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...