Quality & Performance Director

5 days ago

Lucena City, Calabarzon, Philippines NTT DATA North America Full time ₱1,500,000 - ₱2,500,000 per year

Role Overview
BPO Quality and Business Transformation Director plays a critical role in transforming end-to-end business processes to ensure that the business objectives of both NTT DATA and Customers are met. The role involves closely working with internal business leaders and customers to determine focus areas for business transformation, initiatives projects for those project areas and driving the projects to closure

Role Responsibilities

  • Assumes leadership role as the Business transformation consultant
  • Directly interfaces with Customers, key leadership and functional experts providing insight and advice on Business Process Improvement approaches to strategic business challenges
  • Ensure that business stay current in the domain and technology trends through internal and external benchmarking activities.
  • Incorporates the use of Business Process Improvement Methodology and Tools into current business management processes
  • Drive initiatives involving process study and drive transformation initiatives at customer sites
  • Influences projects and business improvement initiatives to directly contribute to stated strategic objectives.
  • Acts as a coach on effective use of Business Process Improvement Methodology and Tools.
  • Manages internal training and certification related to the Business Process Improvement for continued learning and organizational capability development.

Requirements:

  • Academic: Bachelor's degree / equivalent work experience.

  • Professional experience:

  • Overall experience of 15 years with relevant experience of min 6+ years on Business Transformation

  • Experience in handling business improvement process initiatives working closely with customers

  • Experience in the US insurance industry and contact center operations preferred

Competency:

  • Six Sigma Master Black belt / Black belt
  • Knowledge in latest trends in technology including AI / Gen AI
  • Good conceptual and analytical skill
  • Excellent communication skills, both written and verbal

  • Accounting Staff

    3 days ago

    Lucena City, Calabarzon, Philippines QUALITY CERAMICS INCORPORATION Full time ₱150,000 - ₱250,000 per year

    At Quality Ceramics Inc., we are looking for a motivated Accounting Staff to join our friendly staff. The ideal applicant would be a meticulous and well-organized person who can offer vital administrative support to guarantee the efficient running of our office and company procedures.Important Responsibilities*Perform a range of administrative...

  • Operations Director

    7 days ago

    Cavite City, Calabarzon, Philippines Athena Full time ₱1,500,000 - ₱3,000,000 per year

    At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater...

  • Operations Director

    3 days ago

    Cavite City, Calabarzon, Philippines Athena LLC Full time ₱800,000 - ₱1,200,000 per year

    At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater...

  • Creative Director

    2 weeks ago

    Cavite City, Calabarzon, Philippines HRTX Full time ₱1,200,000 - ₱3,600,000 per year

    Job Title: Creative DirectorLocation: Bacoor, CaviteEmployment Type: Full-Time About the Role We are seeking a passionate and innovative Creative Director with a strong background in the beauty industry to lead and oversee the creative direction of our brand. This is a mid-senior level leadership position, ideal for an experienced creative professional...

  • Creative Director

    2 weeks ago

    Cavite City, Calabarzon, Philippines HRTX Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Creative DirectorLocation: Bacoor, CaviteEmployment Type: Full-Time*About the Role* We are seeking a passionate and innovative Creative Director with a strong background in the beauty industry to lead and oversee the creative direction of our brand. This is a mid-senior level leadership position, ideal for an experienced creative professional...

  • Creative Director

    2 weeks ago

    Cavite City, Calabarzon, Philippines HRTX consulting Full time ₱65,000 - ₱70,000 per year

    Job Title: Creative DirectorLocation: Bacoor, CaviteEmployment Type: Full-TimeSalary: Up to ₱70,000 per monthAbout the RoleWe are seeking a passionate and innovative Creative Director with a strong background in the beauty industry to lead and oversee the creative direction of our brand. This is a mid-senior level leadership position, ideal for an...

  • Creative Director

    2 weeks ago

    Cavite City, Calabarzon, Philippines HRTX Full time ₱1,200,000 - ₱2,400,000 per year

    CREATIVE DIRECTORBudget: 60, ,0000Setup: On,siteSchedule: Monday to FridayLocation: Bacoor, CaviteKey Responsibilities:Define and maintain the brands creative vision, ensuring consistency across all marketing initiatives, including campaigns, digital channels, packaging, and retail displays.Lead the creative process from concept development to execution for...

  • Creative Director

    2 weeks ago

    Cavite City, Calabarzon, Philippines HRTX Full time ₱1,200,000 - ₱2,400,000 per year

    CREATIVE DIRECTOR Budget: 60, ,0000 Setup: On,site Schedule: Monday to Friday Location: Bacoor, Cavite Key Responsibilities:Define and maintain the brands creative vision, ensuring consistency across all marketing initiatives, including campaigns, digital channels, packaging, and retail displays. Lead the creative process from concept development to...

  • Creative Director

    3 days ago

    Cavite City, Calabarzon, Philippines HRTX Full time ₱1,500,000 - ₱3,000,000 per year

    CREATIVE DIRECTORBudget: OpenSetup: On,siteSchedule: Monday to FridayLocation: Bacoor, CaviteKey Responsibilities:Define and maintain the brands creative vision, ensuring consistency across all marketing initiatives, including campaigns, digital channels, packaging, and retail displays.Lead the creative process from concept development to execution for...

  • Creative Director

    2 weeks ago

    Cavite City, Calabarzon, Philippines HRTX consulting Full time ₱720,000 per year

    CREATIVE DIRECTORBudget: OpenSetup: On,siteSchedule: Monday to FridayLocation: Bacoor, CaviteKey Responsibilities:Define and maintain the brand's creative vision, ensuring consistency across all marketing initiatives, including campaigns, digital channels, packaging, and retail displays.Lead the creative process from concept development to execution for...