Business Analyst

STRATEGIC STAFFING SOLUTIONS (S3)

Position
: Business Analyst

Work Set-Up
: Hybrid-2x per week onsite.

Location:
Ayala, Makati City

Schedule:
TBD

JOB DESCRIPTION AND RESONSIBILITIES:

Responsibilities for this position may include but are not limited to:

• Support the software development lifecycle for software solutions to deliver a highly advanced regional consumer-facing mobile app and digital technology eco-system, working with best-in-class proprietary and 3rd party loyalty, marketing automation and cloud computing platforms as well as with world class technology consultancies and developers.
• Provide 2nd level production support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance.
• Deploy, configure, and support business applications.
• Develop deep domain knowledge by understanding business processes.
• Elicit business requirements and translates business needs into fit-for-purpose actionable plans.
• Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus.
• Proactive communication and quick response to production issues and project work.Strong customer focus.
• Monitor interfaces/data loads, administer security, and provide feedback/solutions on application performance.
• Identify areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues.
• Develop and maintain support documentation.
• Maintain IP Compliance on systems and software as appropriate.

REQUIRED SKILLS:

• Bachelor's degree in computer science, Engineering, Math, Statistics, or other relevant fields.
• At least 5+ years' experience with technical and/or business knowledge as a Business Analyst.
• Critical thinking skills for framing, analysis, and synthesis of complex issues.
• Ability to tailor business processes to adapt to application functionality and processes.
• Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers.
• Technical writing - Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of staff across the org.
• Independent, organized, and multi-tasker.
• Ability to work effectively and proactively in a multi-functional setting.
• Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.
• Highly motivated and self-starter
• Ability to do low code, develop and understand programming languages is preferred.
• Working knowledge of IRM technical controls and MS Azure Cloud is an advantage.
• Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for exchanging data, and SQL Database queries and table is preferred.

PREFERRED SKILLS:

• Knowledge and hands-on experience in two or more of the following is a plus: Power Apps, Power BI, C#, C++, Angular, , SQL, Ansible, R, Java, Python, Azure, APIs, Web services (WCF and/or RESTful services), Web technologies (HTML, CSS, JavaScript, and AJAX), Oracle / SQL Server, among others.
• Knowledge in 2 or more areas e.g., card systems, payment systems, mobile app, testing and integration, business analysis, production support with good overarching understanding on retail petroleum marketing and store systems.

SELECTION CRITERIA:

• Business Analyst Skills & Technical Depth
• Ability to understand strategic goals and objectives and key business processes and identify integration points.
• Demonstrated experience in developing, socializing, and vetting new business processes and working across multiple stakeholder groups.
• Ability to analyze data and recommend reports to aid in decision making, communicate trends, exceptions, and appropriate actions to audiences of all levels.
• Experience with mobile systems or loyalty rewards system will be a bonus.
• Familiar with IRM/IRSM/SOX processes and related technical standards and controls is a plus.
• Understanding of Service Level Agreements, Vendor Management, and Incident Management
• Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies.

COMMUNICATION SKILLS

• Ability to coordinate, create and deliver effective communications across a broad range of stakeholder groups; successfully adapts communications to audiences of all levels.
• Ability to work with multiple teams both external and internal and influence/drive to deliver results.

LEADERSHIP

• Able to influence and inspire trust in others to follow and support.
• Able to provide out-of-hours support when needed.
• Willingness to take ownership and show initiative to achieve results.