
Customer Success Associate(CSR) CDO SITE
2 days ago
We are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives in our Cagayan de Oro sites. In this role, you will handle inbound and outbound customer interactions, provide accurate information, process transactions, and resolve concerns in a professional and efficient manner. You will communicate with customers through phone, chat, or email, ensuring every interaction reflects our commitment to excellent service. Accuracy in documentation, attention to detail, and the ability to follow company procedures are essential.
As part of our growing CDO operations, you will work in a dynamic, team-oriented environment where meeting performance targets and delivering outstanding service are top priorities. You will assist customers with troubleshooting, order processing, account inquiries, and product guidance while maintaining a friendly and professional tone. This role requires strong problem-solving skills, adaptability to different customer needs, and the ability to thrive in a fast-paced contact center setting.
Qualifications:
- Experience in customer service, account management, or client relations
- Strong communication and interpersonal skills
- Ability to analyze customer data and provide actionable insights
- Problem-solving and conflict resolution skills
- High level of organization and attention to detail
- Ability to work independently and in a collaborative team environment
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