We're Hiring TELCO ACCOUNT-CDO SITE

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time $40,000 - $60,000 per year

We are seeking a highly motivated and service-oriented Customer Service Representative (CSR) to join our growing team. The CSR will be responsible for addressing customer inquiries, resolving product or service issues, and providing accurate information in a friendly and professional manner. This role involves managing communications via phone calls, emails, live chat, or face-to-face interactions, ensuring that every customer receives timely, efficient, and courteous assistance. The ideal candidate is patient, empathetic, and committed to delivering top-notch service in every interaction.

In this position, you will work closely with other team members and departments to ensure smooth handling of customer needs and concerns. You will be responsible for accurately documenting interactions, processing requests, escalating complex concerns to the appropriate channels, and following up to guarantee resolution. Our CSRs play a vital role in building and maintaining strong customer relationships, enhancing satisfaction, and contributing to the overall success of the company. We value team players who can work in a fast-paced environment while maintaining a positive attitude and meeting performance goals.

Qualifications:

  • High school diploma or equivalent; bachelor's degree preferred
  • Excellent verbal and written communication skills in English
  • Strong active listening and problem-solving abilities
  • Ability to remain calm and professional under pressure
  • Strong attention to detail and organizational skills
  • Flexible with work schedules, including evenings, weekends, and holidays
  • Positive attitude, team-oriented mindset, and willingness to learn

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