Delivery Senior Specialist

Purpose of the role

This position is responsible for developing project plans and estimates, and end-to-end project management from initiation through implementation and deployment. This position entails monitoring of project cost, schedule and scope, as well as metrics reporting and analysis. This position will work with another project manager for direction and guidance but is expected to be able to work independently on assigned projects/releases. The job requires interfacing with external and internal project team members from different departments, clients, and at times, 3rd-party providers. This involves simple to medium complexity projects, with possibility of running multiple projects at a time.

In this role you'll:

• Project/Phase Planning and Estimating: Develops project plans (timeline, resources, critical path) and estimates through negotiations with the client and working with different teams.
• People Management and Development: Provide performance feedback as input to the formal performance management process
• Process Capability Development and Special Initiatives 
  
      Consistently looks for ways to improve own, project team's and other teams' productivity based on project management experiences and lessons learned 
  
      Ensures project team's compliance to defined processes
• Implementation Planning and Management 
  
      Creates the solution implementation plan and manages the overall implementation effort with inputs from all other teams. 
  
      Facilitates and coordinates the cut-over/implementation. 
  
      Verifies the compliance and completion of all implementation documentation, including approvals to move to production.
• End-to-end Phase/Project Management 
  
      Proactively and assertively manages and monitors execution of deliverables and status. 
  
      Understands the fundamental solution being developed/deployed – its business value, blueprint, how it fits with the overall business solution (including architecture, risks, etc). 
  
      Escalates issues to management which cannot be resolved at the Project level. 
  
      Ensures project issues, risks and conflicts are addressed, including cross-team items. 
  
      Manages critical path, dependencies, contingency, scope/change requests, and overall budget performance. 
  
      Ensures the project members are effectively managing dependencies, budgets, and schedule. 
  
      Ensures the customer expectations are understood and managed. 
  
      Reports and manages overall project /release status back to the customer and account Leadership 
  
      Owns all projects deliverables; ensures proper communication between teams and quality levels; responsible for end to end solution delivery 
  
      Validates that proper deliverable and phase stage containment is occurring (e.g. signoffs, dependencies). 
  
      Manages all Change Requests, validates all budget/schedule impacts from Leads, obtain the customer commitment, and communicates approved changes to all teams.

About the ideal candidate:

• Must possess a University degree in Computer Science, Information Technology, or similar discipline with good academic records from schools with reputable CS/IT programs.
• Minimum of 5 years Project Management experience working directly with external customers
• Airline or travel industry specific to messaging related to governmental security; airport operations; and booking/sales via GDS, OTA and/or other partner airlines
• PMP Certification a plus
• Can start ASAP.

What can we offer you:

• Get rewarded with competitive remuneration, paid time off, health insurances and other competitive benefits.
• Hybrid work set-up.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.