Field IT Associate Manager

2 days ago


Taguig, National Capital Region, Philippines Shearwater Health Full time $40,000 - $60,000 per year

The primary role of a Field IT Assoc. Manager is team productivity, process efficiency, quality service delivery and team capability development by effectively leading the Field IT Support Team, managing the resources needed in the performance of the (area) services and by implementing the right processes resulting to service delivery that meets then exceeds customer expectation. The specific duties of the Field IT Assoc. manager include formulating and improving Field IT and IT Support Service strategies and processes, resources planning, implement ITIL-based standard operating procedures and people management development.

Required:

  • Must possess at least Bachelor's degree in Computer Science / IT or Engineering
  • Certifications on ITIL and Project Management are a plus
  • Must have 2 to 3 years of IT operations management and client engagement experience
  • Strong understanding of IT fundamentals, computer hardware/software troubleshooting, setup and installation, and site IT asset management
  • In depth knowledge of Microsoft Windows operating system
  • Familiar in the architecture of INTEL based systems like desktop computers
  • Working knowledge of office networking concepts such as; LAN and Wireless Access Points
  • Understands and capable of defining in a clear and logical manner in troubleshooting issues
  • Knowledgeable in the systems and infrastructure interdependencies and interconnection in an organization
  • Understands the Microsoft Office Suite and capable of supporting users and customers
  • Understands the basic Telephony concepts and applications and how users/ customers utilize it
  • Knowledgeable in the usage of remote troubleshooting tools
  • Background in Real Time Monitoring and Capacity planning is a plus


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