Technical Assistance Center Engineer

2 days ago

Subic, Philippines ABS Global, Ltd. Full time ₱500,000 - ₱1,000,000 per year

Technical Assistance Center (TAC) EngineerPosition Title: Technical Assistance Center (TAC) EngineerLocation: Subic, PhilippinesKey Responsibilities:Customer help desk for resolution of service faults and support cases. Space Segment, Teleport, and IP Network monitoring. Fault management by direct intervention and escalation to back-office support teams.

Customer coordination and scheduling for network planned and unplanned maintenance activities. Support for VSAT terminal registration and testing. Service commissioning for new service activations, upgrades and major re-routes.

Configuration and testing of space segment and managed data services (works orders). Support for the resolution of long-term service performance issues. Monitoring, analysis, and optimization of ABS space segment capacity.

Support and resolution of customer faults and interference cases. Management of adjacent satellite interference cases. Large earth stations registration and testing.

Qualifications and Experience:Degree in Electronic or Telecommunications Engineering. Excellent customer-facing skills. The ability to provide the customer with confidence in the ABS products and support services.

Strong written and verbal reporting skills. Able to interact at all levels. Desire to learn and determination to contribute.

Experience with some or all of the following would help:Satellite communications, telecommunications, internet service provision, satellite equipment manufacturers. Knowledge in some or all the following areas:Hub and remote earth station hardware and functionality. Satellite access techniques and link parameters.

Satellite access procedures, remote terminal testing, service line up and troubleshooting, link budget calculations. RF Interference Analysis and Management. Application:Interested parties, please send your resume and expected remuneration to *********** applications received will be treated with strict confidence and used for recruitment purposes only.

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