Customer Service Representative

2 weeks ago


Baliuag Bulacan, Philippines ECXperience Full time ₱200,000 - ₱400,000 per year

Key responsibilities

  • Customer support: Respond to customer inquiries, complaints, and feedback through channels such as phone, email, live chat, or social media.
  • Problem resolution: Handle returns, resolve issues, and troubleshoot customer problems, escalating complex cases to a supervisor or another department when necessary.
  • Product and service knowledge: Provide detailed information about products and services, explain processes, and offer recommendations.
  • Transaction management: Process orders, calculate charges, and handle payments.
  • Account management: Update customer information in a CRM system and manage customer accounts and transactions.
  • Documentation: Keep detailed records of customer interactions and actions taken.
  • Collaboration: Work with other departments and team members to ensure timely and effective issue resolution.

Essential skills and qualifications

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Proficiency with computer systems and customer relationship management (CRM) software.
  • Ability to multitask and manage time effectively.
  • Patience and empathy when dealing with customers.


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