Customer Service Representative
2 weeks ago
Key responsibilities
- Customer support: Respond to customer inquiries, complaints, and feedback through channels such as phone, email, live chat, or social media.
- Problem resolution: Handle returns, resolve issues, and troubleshoot customer problems, escalating complex cases to a supervisor or another department when necessary.
- Product and service knowledge: Provide detailed information about products and services, explain processes, and offer recommendations.
- Transaction management: Process orders, calculate charges, and handle payments.
- Account management: Update customer information in a CRM system and manage customer accounts and transactions.
- Documentation: Keep detailed records of customer interactions and actions taken.
- Collaboration: Work with other departments and team members to ensure timely and effective issue resolution.
Essential skills and qualifications
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency with computer systems and customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- Patience and empathy when dealing with customers.
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