Back-Office Reporting Associate

1 day ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time ₱900,000 - ₱1,200,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

  • Gathering timecard reports
  • Following up and adjusting daily time-ins
  • Setting up timecards and ad hoc reportings

Job Description:

  • Provides customer support through different communication channels (phone, email, chat).  
  • Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.  
  • Collaborates with colleagues and different departments to resolve complex issues  
  • Maintains accurate records on customer interactions, transaction, feedback, etc.  

Requirements

  • At least 6 months BPO experience (Back-Office)
  • Advance proficiency in using MS Excel (VLOOKUP, XLOOKUP, SUMIF)
  • Detailed oriented and organized
  • Good verbal and written English skills
  • Willing to work onsite in Makati or Mandaluyong
  • Amenable working night shift

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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