Junior Operations Engineer

3 days ago

Mandaluyong City, National Capital Region, Philippines NASC TECHNOLOGIES LTD. Full time ₱400,000 - ₱800,000 per year

Position title: Operations Engineer

Responsibilities:

Systems Analysis & Technical Configuration

● Supports the technical analysis of the requirements & identify how the system can support them.

● Configures the system to apply the business requirements & coordinate with the product team for any clarifications.

● Performs system testing & provides test results.

● Coordinates with the developers through the technical coordinator in resolving the reported issues.

Training and Support

● Creates training materials based from the project scope.

● Delivers user training both locally and internationally if deemed necessary. ● Provides primary and secondary technical support through inbound calls, emails and any other online channels.

● Coordinates with the offshore support team during solution delivery and troubleshooting.

Reports Management

● Captures the report requirements and document accordingly based from pre-specified Templates.

● Maps report requirements with the system capabilities & relay any gaps to the technical team for development (if needed).

● Oversees end-to-end delivery of the reports & facilitate acceptance testing with the customer/s.

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