Junior Operations Engineer
5 days ago
Position title: Operations Engineer
Responsibilities:
Systems Analysis & Technical Configuration
● Supports the technical analysis of the requirements & identify how the system can support them.
● Configures the system to apply the business requirements & coordinate with the product team for any clarifications.
● Performs system testing & provides test results.
● Coordinates with the developers through the technical coordinator in resolving the reported issues.
Training and Support
● Creates training materials based from the project scope.
● Delivers user training both locally and internationally if deemed necessary. ● Provides primary and secondary technical support through inbound calls, emails and any other online channels.
● Coordinates with the offshore support team during solution delivery and troubleshooting.
Reports Management
● Captures the report requirements and document accordingly based from pre-specified Templates.
● Maps report requirements with the system capabilities & relay any gaps to the technical team for development (if needed).
● Oversees end-to-end delivery of the reports & facilitate acceptance testing with the customer/s.
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Junior Business Operations Associaate
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