IT Business Partner B1

2 weeks ago

Manila, National Capital Region, Philippines Capgemini Full time ₱600,000 - ₱800,000 per year
Key Responsibilities:
  • Managing the end-to-end IT coordination in Run Phase Engagements.
  • Will be solely responsible for all IT needs of run phase engagements, will bridge the gap between the end users and IT world.
  • A dedicated IT 'Single Point of Contact' responsible for an engagement for the life of the contract.
  • Engagement relationship management with a focus to support the needs and ensure a smooth 'Run the Business'.
  • Stabilize and Operationalize core IT support processes.
  • Involve in technical troubleshooting.
  • Coordination with required resolver groups in major incidences, repetitive incidences be it – Infrastructure, Network, Application etc..
  • Should be able to provide detail first hand technical details in case of issues.
  • Take active part in finalizing functional requirements with delivery team for any application change.
  • Setting up internal Governance with Service desk and other IT teams.
  • Active involvement in driving Global IT initiatives/projects with engagements.
  • Provide value addition to the engagement from cost and effort savings

Essential Skills and Experience – at least 5 years:

  • IT Service Delivery and Support
  • Active Participation in Project Management
  • Managing Client Communication

Desirable Skills and Experience:

ITIL Certification, PMP Certification


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