Service Delivery Manager- IT Infrastructure, Ansible Automation

Key Responsibilities

Service Management & Delivery

• Oversee day-to-day operations for BT services, ensuring SLA compliance and seamless

service delivery.

• Manage incidents, service requests, and escalations in collaboration with the technical and operations teams.
• Track service performance, identify gaps, and implement corrective and preventive actions.
• Ensure coordination across related services such as Olivetti, BEA, and WMS to minimize disruption and maximize efficiency.

Client & Stakeholder Engagement

• Serve as the primary contact for Client's ISG/ITO/EVM teams for BT-related services.
• Conduct regular service review meetings, reporting on SLA adherence, risks, and improvement initiatives.
• Manage client communications on project deployments, service changes, and issue resolution.

Governance & Compliance

• Maintain compliance with contract terms, ITIL service management practices, and Client's governance standards.
• Document and track all service-related processes, baselines, and assumptions to protect Company's business interests.
• Ensure timely reporting of billing, service completions, and performance dashboards.

Team Leadership & Coordination

• Lead and mentor BT delivery teams, ensuring alignment with project milestones and SLAs.
• Coordinate with AMTI internal groups (Finance, HR, Ops, PMO) to ensure proper staffing, invoicing, and resource planning.
• Escalate risks and issues proactively to AMTI leadership with recommended resolutions"

"Qualifications

Education & Experience

• Bachelor's degree in information technology, Computer Science, Engineering, or related field.
• Minimum 5–7 years of experience in IT service delivery, project management, or operations management.
• Proven experience managing large-scale service delivery contracts, preferably within the banking/financial sector.
• Strong knowledge of ITIL v4 framework and practical application in service environments.
• Familiarity with infrastructure services (servers, Red Hat, automation tools) and branch IT operations is an advantage.

Skills & Competencies

• Excellent client management and communication skills (verbal and written).
• Strong problem-solving and decision-making abilities under pressure.
• Ability to manage cross-functional teams and third-party vendors.
• Proficient in reporting, SLA management, and service improvement planning.
• Strong financial acumen to track budgets, billing, and cost implications.

Certifications (Preferred)

• ITIL v4 Foundation or higher.
• Project Management Professional (PMP) or PRINCE2.
• Additional certifications in Red Hat, server administration, or vendor management are a plus. Linux (RHEL) Administration
• Strong expertise in provisioning, configuration, patching, and troubleshooting RHEL environments.
• Performance tuning, log analysis, and system hardening to meet enterprise standards. Ansible Automation
• Proficiency in writing and managing playbooks for automated deployments, configuration management, and patch management.
• Ability to integrate Ansible with CI/CD pipelines and monitoring tools for end-to-end automation.

Infrastructure Management

• End-to-end ownership of server lifecycle: build, deployment, monitoring, incident management, and recovery.
• Experience with Grafana/Prometheus for proactive monitoring and alerting.

Cross-Team Collaboration

• Close coordination with application, network, and security teams to ensure holistic service delivery and faster root-cause resolution.
• Ability to work within ITIL/BAU frameworks and support compliance requirements."

The ideal profile would include:

• Solid technical expertise in IT Infrastructure management.
• Hands-on experience with Ansible playbooks, automation, and orchestration.
• Knowledge in Red Hat Enterprise Linux administration and related services.
• Preferably with certifications (e.g., RHCE, RHCSA) or equivalent industry experience

Interested Applicants can send their CV here:

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Job Types: Full-time, Permanent

Pay: Php120, Php150,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Health insurance
• Life insurance

Application Question(s):

• How many years of experience do you have in ITIL v4 framework and practical application in service environments?
• Do you have familiarity with infrastructure services (servers, Red Hat, automation tools) and branch IT operations? Please specify..
• Do you have Certification like: ITIL v4 Foundation or higher, Project Management Professional (PMP) or PRINCE2, Additional certifications in Red Hat, server administration, or vendor management) ? Please Specify.
• Are you amenable to the Onsite schedule (Monday to Friday)- 8am to 5pm ?

Experience:

• IT Service Delivery: 5 years (Preferred)
• Project Management: 5 years (Preferred)
• Operations Management: 5 years (Preferred)
• Ansible Automation: 3 years (Preferred)
• IT Infrastructure: 5 years (Preferred)

Work Location: In person