Customer Support Representative

17 hours ago

Pasig, National Capital Region, Philippines Zigzag Offshoring Full time ₱240,000 - ₱360,000 per year

Zigzag is looking for a Customer Service Support

*You must be willing to report onsite for at least 3 months training then remote setup after with a shifting schedule

*Office is located in Ortigas

What you'll need

Our client is seeking Customer Service Support professionals who thrive in a fast-paced, ever-changing environment. This role goes beyond answering inquiries—it's about owning the customer experience, building trust, and creating positive interactions.

You'll embrace change, learn continuously, and collaborate closely with your team to solve challenges and deliver solutions. Resourcefulness, attention to detail, and openness to feedback are key, as your work directly impacts both customers and colleagues.

As part of the Customer Service team, you'll have the chance to contribute ideas, improve processes, and make a lasting impact in a customer-focused business.

To be successful in this role, you'll need the following qualities:

  • Genuine desire to deliver the highest possible level of service to our customers.
  • Ability to work with a team on shifting schedules to provide 24/7 service to customers globally, including working on holidays, weekends, and various shifts (morning, mid-day, and night) depending on business needs.
  • Ability to handle escalations via chat, email, voice, and other support channels.
  • Flexibility to thrive in a hybrid work environment.
  • Willingness to undergo training to cater to different customer groups within our client.
  • Excellent written and spoken English — you need to be able to talk to Executive and C-level customers.
  • Grit, perseverance, and resilience in handling sticky situations and customer interactions.
  • A self-starter personality — you can work with minimal supervision and take initiative when needed.
  • Strong attention to detail and exceptional problem-solving skills, with the ability to investigate and resolve issues effectively.
  • Very comfortable with technology and digitally savvy
  • Sound judgment and having the autonomy to make decisions while knowing when to consult with leaders or experts.

What you'll do

We need you to help us develop and deliver a world-class customer support experience:

  • Connect with our customers daily, using each interaction to build trust, strengthen relationships, and provide solutions that drive their success.
  • Turn around sticky situations into favorable resolutions that encourage our customers to continually partner with us for their delivery needs.
  • Develop a thorough understanding of our client's delivery services in the context of various geographical regions where we operate.
  • Be the first point of escalations via chat, email, voice, and other support channels.
  • Share feedback and suggestions to enhance processes and documentation to support our customers effectively.
  • Assist teammates through collaborative peer-to-peer learning sessions.
  • Contribute to informed decision-making on system changes and help shape product design by sharing feedback and ideas to support our customers better.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Application Question(s):

  • How much is your expected package?
  • How soon can you start?
  • Are you willing to report onsite for trainings? (Please refer to the job ad details for reference)

Work Location: In person

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