CSR AIRLINE Voice Account

1 day ago

Pasay, National Capital Region, Philippines 8a26457b-4840-4f61-bed5-9e2dbf32b1bb Full time ₱150,000 - ₱250,000 per year

QUALIFICATIONS:

  • Good Communication Skills
  • Completed at least 2yrs in College or Senior High/ High School Graduate
  • AT LEAST 1 YEAR IN ANY BPO EXP
  • Should have all the pre-employement documents (SSS, Pag-ibig etc)
  • Willing to work in Conduent, Mall of Asia
  • Can work ASAP

Job Description


• Responsible for the delivery of the KPIs of the immediate team, including quality, productivity and compliance parameters.


• Delivers regular and timely coaching and feedback to the team members to enhance performance.


• Ensures proper and timely dissemination of all processes and business updates to the team, based on client requirements.


• Supervises the team members, identifying and addressing developmental issues, coaching opportunities and recommending training interventions.


• Accountable for analyzing known best practices for continuous improvement.


• Responsible for the enforcement of organizational policies and procedures to ensure compliance.

Recruitment Process:

  • Online assessments
  • Over-the-phone interview/s
  • Initial Screening
  • Initial Interview

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