Administrative Assistant

2 days ago

Manila, National Capital Region, Philippines BruntWork Full time ₱40,000 - ₱60,000 per year

This is a remote position.

Schedule: Monday to Friday, flexible hours between 8:00 AM – 5:00 PM (Sydney time)
Total Weekly Hours: 20 hours

Are you a highly organized, tech-savvy professional with experience in administration or virtual assistance? Our client is looking for a skilled Administrative Assistant with at least 2 years of experience and hands-on expertise in MindBody (MBO) software, including reporting. If you thrive at managing multiple inboxes, staying detail-oriented, and communicating clearly, this role is for you. Experience with SharePoint, Teams, Canva, or the fitness industry is a plus. Apply today to help streamline club operations

Responsibilities

MindBody Software Administration

  • Troubleshoot booking or account issues for clients

  • Set up, update, and manage classes and crèche schedules

  • Process membership upgrades, suspensions, cancellations, and refunds as directed

  • Generate low attendance reports and send follow-up emails/SMS to clients

  • Monitor members coming off suspension and send appropriate communication

  • Monitor and retry failed payments, resolve billing issues, and track negative balances

  • Process late cancellation and no-show fees, and resolve unpaid classes

  • Maintain accurate client profiles, including notes and updates

  • Compile and submit weekly/monthly KPI and crèche hours reports

  • Coordinate with MindBody support for escalated technical issues

Inbox & Communication Support

  • Manage general inboxes across multiple franchise email accounts

  • Respond to enquiries using tone-consistent, brand-aligned templates

  • Escalate sensitive or urgent issues to franchise owners

  • Support communication campaigns such as milestones, expiring passes, birthdays, events, newsletters, etc.

Lead Management

  • Send welcome emails/SMS to new leads (via MessengerAi or templates)

  • Manage nurture emails/SMS to leads and trials using templated messages

  • Follow up with no-show trials or unconverted leads

  • Support testimonial collection and end-of-month flash sales campaigns

Admin Support

  • Maintain instructor timetables and staff rosters

  • Upload class updates or promotions to websites (via TwoTaps)

  • Assist with lead trackers and onboarding checklists

  • Prepare standard monthly KPI summaries for franchisee check-ins

  • Format and manage admin templates (e.g., cancellation forms, welcome documents)

This role reports to two individuals.

Requirements

  • Minimum 2 years of experience in administrative or VA roles

  • Hands-on experience with MindBody (MBO) software, including reporting — required

  • Excellent written and verbal communication skills in a clear, brand-aligned tone

  • Strong organizational skills and attention to detail

  • Ability to manage multiple inboxes and club-specific workflows simultaneously

  • Proficiency with digital tools such as SharePoint, Teams, Canva (preferred)

  • Prior experience in the fitness or service-based industry (a plus)

Independent Contractor Perks

  • Permanent work-from-home arrangement

  • Immediate hiring

ZR_27742_JOB

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