Global Expert Team Analyst

3 days ago

Taguig, National Capital Region, Philippines Amadeus Full time

Job Title

Global Expert Team Analyst

Job Title:

Global Expert Team Analyst

In this role you will:

  • Recover functional and technical Incidents and Requests or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided

  • Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.​

  • Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments

  • May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business

  • Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)

  • Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions

  • Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.

  • Provide Amadeus customers with updates on the status of critical problems.

  • Suggest improvements to Knowledge Solutions database.   

About the ideal candidate:

  • Bachelor's degree holder

  • Has experience in handling functional and technical incidents and requests

  • Has experience in handling customers questions and concerns

  • Has experience in investigating and recovering of incidents

  • Strong working knowledge on Amadeus Products. Familiarity with reservations, ticketing, cancellations, resolving complaints, refunds, flight issues and delays, etc.

  • Strong customer service, problem solving and analytical skills.

  • Technical understanding of the travel industry

  • Amenable to work in BGC Taguig, on a Hybrid Work Setup

Application process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

  • Global Expert Team Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Amadeus Full time $300,000 - $900,000 per year

    Job TitleGlobal Expert Team AnalystJob Title:Global Expert Team AnalystIn this role you will:Recover functional and technical Incidents and Requests or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.Works autonomously within defined processes and procedures or methodologies, takes standard decisions and...

  • IT Global Business Process Analyst

    7 days ago

    Taguig, National Capital Region, Philippines HRTX Full time $40,000 - $80,000 per year

    A start-up US-based health care company is seeking a Global Business Process Analyst for IT with experience in leading process improvement projects, data analysis, operational reporting, and project management. This position requires a detail-oriented individual with strong project management skills to lead process optimization initiatives, ensuring...

  • Cost Analyst

    7 days ago

    Taguig, National Capital Region, Philippines Team Global Talent Hub Full time ₱240,000 - ₱360,000 per year

    Team Global Talent Hub is committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a detail-oriented and dedicated Transport Driver Costing to join our team.The Cost Analyst will be responsible for accurately tracking and managing the costs associated with our transportation operations. This role involves...

  • Global Business Process Analyst

    7 days ago

    Taguig, National Capital Region, Philippines HRTX Full time ₱1,200,000 - ₱2,400,000 per year

    ESSENTIAL DUTIES AND RESPONSIBILITIESProcess Optimization and Documentation:o Create, update, and distribute process documentation and SOPs.o Regularly audit existing documentation for accuracy and completeness.o Evaluate all processes for efficiency and automation opportunitieso Lead improvement initiatives within ITData Analyticso Distill complex data sets...

  • Global Compensation and Benefits Expert

    3 days ago

    Taguig, National Capital Region, Philippines Bayer Full time

    Global Compensation and Benefits ExpertYOUR ROLE AND RESPONSIBILITYServes as an individual contributor and expert focusing on a defined range of knowledge and services under Mobility and Global Compensation & BenefitsOversees the allocation of workload to Senior Associates based on the subprocess, request type, criticality and complexity. Monitors the...

  • Global Compensation and Benefits Expert

    23 hours ago

    Taguig, National Capital Region, Philippines Bayer Crop Science Full time

    Global Compensation and Benefits Expert YOUR ROLE AND RESPONSIBILITY Serves as an individual contributor and expert focusing on a defined range of knowledge and services under Mobility and Global Compensation & BenefitsOversees the allocation of workload to Senior Associates based on the subprocess, request type, criticality and complexity. Monitors the...

  • Global IT Service Operations Analyst

    5 days ago

    Taguig, National Capital Region, Philippines CWT Full time ₱1,500,000 - ₱3,000,000 per year

    Carlson Wagonlit Travel (CWT) – Global IT Service Ops AnalystJob DescriptionCWT is looking for a strong, experienced individual to join the Global IT Service Operations team. The role will be based in the APAC region (Manila) reporting to the Manager, Global IT Service Operations and the successful candidate will be responsible for the Major Incident...

  • Global IT Service Operations Analyst

    24 hours ago

    Taguig, National Capital Region, Philippines CWT Full time

    Qualifications\: Essential:• Bachelor's degree in Information Technology or related field. • Minimum of 3-5 years of relevant experience with strong background and experience as a Senior Service Desk Analyst or Incident Management Analyst role.• Strong verbal and written communication skills – confident leading large audio calls with all levels of...

  • Global Project Billing Analyst

    23 hours ago

    Taguig, National Capital Region, Philippines WTW External Careers Site Full time

    As a Project Billing Analyst you will be responsible for supporting the Billing Supervisor in managing the Billing Team, serving the North America, EMEA and APAC regions; and support others in the team to provide the business with correct invoices for their clients and ensuring that revenue is recognized according to policies.  You will also be expected to...

  • Quality Analyst

    23 hours ago

    Taguig, National Capital Region, Philippines Nezda Global Full time

    Job Description: Quality Analyst / Quality Analyst ManagerPosition SummaryThe Quality Analyst / Quality Analyst Manager is responsible for monitoring, evaluating, and improving the overall quality of interactions, processes, and performance within the operations team. This role ensures adherence to client and company standards, drives continuous improvement...